I had reservations to stay in a bungalow on the beach at The Placencia; however, though reasons which remain unclear (assuming on account of the business being in transition to new managerial team), the bungalow was not available on my arrival. I was originally placed in one of the not-yet upgraded rooms, but it was really not the sort of room that I based my solo trip on. It was fine... spacious and with direct view of the ocean, but not what I had set my heart around. For anyone that knows me, I (nearly) always travel alone. As a solo female traveler, I research everything ad nauseam, months in advance. For that reason, I have very high expectations. When those expectations aren't met, I typically cut my losses and leave. This was my plan after the disruption mentioned above, and I informed the front desk as such. A couple of hours later, the owner of the resort arrived to my room to personally apologize and customize the remainder of my trip so that I felt secure, respected, and catered to. I was hesitant, but agreed to stay for a couple of days to determine the validity of this offer. Now, when I say the owner went above and beyond would be an understatement. I have done a lot of travel, but I have never experienced someone work so hard to turn my trip around. To this day, I haven't stopped having about how blown away I was at the quality of the effort put in to make my trip mind-blowing. Was the trip everything I had planned and expected? No - it was a whole other vacation, and maybe that was exactly what I actually needed. Would I book another trip to this resort? Maybe after renovations are complete, and if the personalized vegetarian options I was provided became available on the usual menu. Would I send a thank you card to the owner for creating a custom luxury vacation that made the whole trip 1000% worth it? Absolutely.