Name: Holiday Inn Express & Suites Plano West – Frisco
Address: 3101 Dallas Pkwy, Plano, Texas, 75093, 3101 Dallas Pkwy, Overseas, United States
Rating: 4.2

Holiday Inn Express & Suites Plano West – Frisco

Holiday Inn Express & Suites Plano West – Frisco Reviews

Holiday Inn Express

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Excellent customer service and All Staff. Breakfast was delicious.  The room is clean and bathroom clean. Bed is comfy.

設施：齊全
衞生：乾淨衞生
環境：安靜
服務：優質

fully equipped
Hygiene: clean and hygienic
environment: quiet
Service: Excellent

청소 상태가 엉망이었습니다.냉장고에는 이전투숙객이 먹었던 음닉이 그대로 있습니다.방에서는 이상한 냄새가 났습니다 

The cleanliness was a mess. The refrigerator still has the drinks the previous guests ate. The room had a strange smell.

前台 和早餐不錯！就是退房的時候，行李還在房間，等會去開門的時候打不開門，到前台來回處理了兩次還是沒好！

假日酒店的服務很好，早餐比較豐富，酒店乾淨

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Breakfast

Non-smoking room

All Languages

English

Chinese

Korean

All Room Types

Standard Two Queen Room

Standard King Room

I have been in hotels for the last three weeks, and I have been surprised to see complete lack of customer service, quality of products, and how RUDE hospitality and Lodging employees are. For instance I stayed at a beautiful Holiday Inn express yesterday close to Addison. And I was shocked, even angry at how RUDE and disrespectful housekeeping was to me.  Two girls in the stairway, called me a gabacha, and  vejita. It was close to bullying. Breakfast server, was just hideously rude, and even the front desk clerk( am) shift was grotesquely power hungry.( My key was demagnetized, when I went out to smoke, I asked her to rescan it which she verified tons of information on my hotel folio, which I appreciated, until after I had given all the correct answers, she began to speak to me as her subordinate and tell me I should have had my ID with me... and she wouldn't do that again and even if I answered the questions... It went in and on.. until I finally told her I went out to smoke the key was fine when I went out. iT was her tone and mannerism.   SHE WAS ALMOST ABUSING HER POWER  OF EMPLOYMENT.  Every employee that I encountered except for Brooklyn, and AhMAd, were almost abusive. THE HOTEL GM walked outside while I was smoking  and stood with in 6 ft of me and for the entire ten minutes we were out there(alone) she never smiled at me, or even acknowledged my existence.,... I wondered if her employees thought it was ok to treat guests like that because she did.  I don't know, it was kinda sad, it is a beautiful property, but the majority of staff were awful.  Beds were great, decorations were beautiful, TV , showers everything was great... But staff made racial comments, and were   I am embarrassed to say it.. but they were abusive.  SORRY. IHG   but this stay was a deal breaker.. Really soured me to Holiday Inns... Don't think I will be as loyal to the brand ever again, and I definitely won't go back to this property.

The room is large and much better than San Francisco. There are not many types of breakfast, but it is not bad. The hotel also has a coin-operated washing machine, which is very convenient. Take a 15-minute walk to the supermarket next door. Originally thought that no car traffic is not too convenient, but the hotel actually has a free shuttle bus! In the week before the appointment with the front desk, you can send it for free, it is awesome! This operation is very warm!

We were welcomed warmly by Brook and gave us a smooth check-in. Adrian was so accomodating in answering our queries. The breakfast lady was really nice and they had a good breakfast included with the room rate. The stay was amazing and would definitely recommend! Good stop from our cross country.

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Discover 100 reviews of Holiday Inn Express & Suites Plano West – Frisco, rated 4.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express & Suites Plano West – Frisco Reviews: 100 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express & Suites Plano West – Frisco Reviews

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