The staff were by far the best part of the resort. Edwin at the preferred bar, Angel at the barefoot grill, Krishna at the buffet, Moises and Zanchez (yes with a Z) in the preferred lounge all made our stay much more enjoyable because of their attention to providing great customer service. Another amazing part of the resort is the unique wildlife you may encounter - including an ant eater, capybara, geckos, iguanas, and even a random raccoon running down the stairway at you. Thankfully the rascally raccoon was just as startled by us as we were by him. The resort is worn down from rainforest weather. We did upgrade our room to the preferred JR ocean view suite and are very glad we did. The room has two separate spaces - a living area/mini bar and the sleeping quarters with bathroom. The extra large lounge jet tub was a nice feature. The view was nice, but every room would provide an ocean view here as long as you’re not on ground level. The room had two balconies, and the furniture was not comfortable. It was reminiscent of wrought iron cafe furniture that is not comfortable to sit on for any length of time. The real perk of having the room upgrade is being labeled as a “preferred guest” and having your own pool, bar with upgraded liquor at the pool, and your own private lounge with snacks and a separate bar above the main lobby. We did travel on the “off season” (aka rainy season) and found the resort was not super busy. The maid service was unpredictable, though we left generous tips, they would not refill our mini bar, and often times would not even leave 2 clean towels. There was one day they skipped our room altogether, so we kind of gave up on having our room cleaned and brought up towels from the preferred poolside to ensure we could dry off after our shower. On very rainy days, the rain ran into our room down the bedroom wall. We traveled with another couple, and we were able to get side by side rooms which was very convenient for coordinating our daily schedules. The restaurants at the resort leave MUCH to be desired. The strange thing is, you never know when they’ll be open or closed from day to day. We had the most pleasant experiences at the buffet in the mornings, then that the same space “transformed at night” to an Italian and French “restaurant.” The Italian food was adequate. The French restaurant was pretty good. The creme brûlée was excellent! We tried the “Oceana” seafood restaurant and had an ok experience the first time, but a horrific experience the second. We waited more than 90 minutes to get to place an order. The trouble is, we couldn’t get up to leave because we didn’t know what other restaurants would have availability. At the resort, “room service” is offered 24 hours a day… as long as you’re willing to wait 60 minutes - 2 hours for your order. Most times we tried, the room service line was busy. When we finally got through, the language barrier was very difficult and our food arrived cold. We even speak adequa
106 Reviews