Returning to The Reef 28 in Playa Del Carmen for a second visit, we were reminded why we loved this hotel initially. The check-in process is consistently welcoming, and the hotel's aromatic ambiance immediately impresses upon entry. Dining at the luncheon and dinner Mexican restaurant offers decent food with outstanding service—a standard upheld across all dining options at the hotel. However, our experiences were not without issues. The suite we stayed in had a poorly designed shower that leaked water, contributing to a persistently damp smell in the room. Also, both during our initial visit and this one, the quality of the alcoholic beverages was disappointing, leading us to switch to soda. Moreover, the pool and Jacuzzi are noticeably worn and in need of refurbishment. Despite these drawbacks, the highlight remains Luis on the rooftop, who consistently makes our experience exceptional. Overall, The Reef 28 still stands out for its remarkable service and delightful atmosphere, though some areas could benefit from attention and improvement