Grand Hyatt Playa Del Carmen Resort
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Grand Hyatt Playa Del Carmen Resort

Health Protected
#11 of Premium Hotels in Playa del Carmen
1A Avenida Esquina Calle 26, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.Show More
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hotel overview picture
4/5Very Good·Cleanliness: 4.0
All 105 Reviews
Amenities
Outdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPublic ParkingAirport Pick-up ServiceAirport Shuttle Service
All Amenities
Surroundings
Airport: Cozumel International Airport
(36.4 km)
Airport: Cancún International Airport
(55.7 km)
Landmarks: Deportivo Mario Villanueva Madrid
(330m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Club King Room with  Partial View
6

Club King Room with Partial View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
Club Executive King Suite
7

Club Executive King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Club Presidential Suite
5

Club Presidential Suite

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
Two Queen Room with Mini Plunge Pool
17

Two Queen Room with Mini Plunge Pool

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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King Room
10

King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King  Room with Partial Ocean View
14

King Room with Partial Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Swim Up King Room
8

Swim Up King Room

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club Grand  King Suite
9

Club Grand King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club Two Queen Room with Partial View
5

Club Two Queen Room with Partial View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
Swim Up Two Queen Room
11

Swim Up Two Queen Room

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room with ADA Shower
17

Two Queen Room with ADA Shower

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Room Details
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Presidential Suite
1

Presidential Suite

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Room Details
Check Availability
King Room with  Ocean Front
8

King Room with Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Connecting Room
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
King  Room with Ocean View
16

King Room with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club  King Room with Ocean View
14

Club King Room with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room
15

Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King Room with Club Access
17

King Room with Club Access

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen  Room with Partial Ocean View
17

Two Queen Room with Partial Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room with Ocean Front
13

Two Queen Room with Ocean Front

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club King Suite with Plunge Pool
10

Club King Suite with Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club Two Queen Room with Ocean View
14

Club Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen  Room with Ocean View
14

Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King Room with Mini Plunge Pool
17

King Room with Mini Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
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Guest Reviews(105)

4/5
Very Good
Verified Reviews
  • Cleanliness4
  • Amenities4
  • Location4
  • Service3.9
Anonymous User
January 6, 2024
不好 從環境到服務 服務員服務不咋地不説強要小費 隱形消費很多 停車一晚400peso check out 的時候額外再收500多的服務費 也不知道服務費哪裡來的
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D’Gone International
August 5, 2023
Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.
Juliashiziyu
July 28, 2023
定的海景大床房,視野是蠻好的。 服務很棒!餐廳食物也還行! 早餐自助每天不重樣,好評呢! 因為自己是潛水行程,每天基本上都是匆忙趕路,停下來在酒店的日光就倍感美好!! 友情提示,注意蚊蟲叮咬,我在房間被不知名蟲子咬了還蠻結棍的!!
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ANDRES FELIPE
December 29, 2021
The worst hotel ever!!!!! Poor cleaning in the room , spa in picture awesome but in reality is super dirty need more care In The amenities.....the beach I so small and full of people think twice before book in this hotel is better in this price stay in Cancun hotel zone better sea view ,better beach and not that far is 15 min from airport......this Hyatt is 1 hour and plus on the way to the airport for all the constructions in the way for the famous “train maya “
Andrea
February 29, 2024
It's very noisy at one end of the property and I needed to move rooms. It's beside a loud day club that blares music with a lot of bass, until at least 7pm. It's quiet in the evening, but completely spoiled our peaceful ocean front room. I found it odd there was no soap by the bathroom sink and when I asked for some, was told to use the body wash in the shower. I also left a pair of small, inexpensive earrings on the bathroom counter, and they were gone after cleaning. I assume they were wiped away by housekeeping, which is something I've never experienced or even thought of being careful about. The property is clean and tidy, but it's odd there aren't enough chairs an umbrellas for all guests. At one point my daughter and I had to squeeze onto one lounger because every other lounger and umbrella at the entire restore was taken. How is this possible? Shouldn't there always be more? It was a great location, and nice property, but I expected a bit more luxury for the price.
Guest User
May 25, 2024
El equipo de animación estuvo excelente en especial Jaidy con su energía en el Aquagym muy fantástico las rutinas muy dinámicas y también en el tour de bicicleta fue una de las mejores experiencias muchísimas gracias por todo nos encantó xoxo
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Guest User
May 26, 2024
The Grill was an excellent restaurant!! Yairo was a phenomenal waiter and was extremely helpful. They even brought us a free anniversary dessert!! Definitely recommend eating here. Pricy but worth it! Will definitely come back again!!!
Guest User
May 27, 2024
Thank you so much to Franco! He is one of the persons who attend me in the Sushi restaurant. So kind and great advices about food. Also the food is amazing, on time and perfectly fresh. I don’t have te opportunity to take an alcohol drink but the juices were so refreshing.
Guest User
May 23, 2024
La atención del personal de mantenimiento. Del Sr Manuel Aguilar Muy amable y muy atento así como servicial le solicitamos información del hotel y nos dio un recorrido en las instalaciones es el mejor así mismo felicito a todo el personal me encantó el hotel pero sobretodo hay un detalle la limpieza eso no me agradó
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Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

To check-in, contact the property 3 days in advance

Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 4 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet, Set menu
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2015
  • Number of Rooms: 419
With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).

Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Services & Amenities

Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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About This Property

Nearest AirportCozumel International Airport
Distance to Airport36.44KM
Average Price FromGBP496
Hotel Star Rating5