Princess Family Club Riviera - All Inclusive

The staff is not super friendly

Excellent service very kind stuff. Super meal every time, lots of choice .

The food is inedible and the service is terrible. I understand there's no interest in trying to offer great service if there's no need. The pools are nice don't get me wrong but other than that there are no benefits. Would recommend this place for someone who is looking to get trashed and hang out on a beach but for anyone else I don't see a benefit. Also look at the hotels comments after a guest makes a bad review they don't even seem to care. Once you pay your all inclusive fee they don't seem to care. Either spend more money to stay somewhere nice or just stay home.

This was a great spot overall. The resort is huge and takes a few days to get acquainted. We stayed at the family club and had a swim up suite which is perfect for kids. Beach is rocky and lots of sea**** but there are people constantly grooming the beach in the am. We had a day there but honestly preferred the pools this time around. Lots of people selling you stuff but they are respectful if told you aren't interested. I heard a lot of complaints about the food. Maybe we just aren't as picky as some but the main Riviera buffet was amazing with lots of options. The restaurants were decent - the Italian and teppanyaki were our favourites. The BBQ by the Fantasy bar/pool was amazing as was the taco stand by the tequila bar/pool. If you stay at the family club, the ice cream spot is amazing and a huge favourite of my kids. Pools were good with lots of options. The crew working at the pools always have fun adult and kid friendly activities going and are really engaging. The service was great for the most part. This is a HUGE resort so naturally some service experiences were better than others. People were helpful and efficient. Lots of folks working hard to make your stay special especially at the restaurants. We had one concern with our room not feeling the cleanest when we arrived and it was quickly resolved. A few tips- use the shuttle service when you can. This is two resorts in one which means its absolutely massive but more options for pools, restaurants etc but a TON of walking in hot weather. Get the app in advance, book restaurants once you get your room info upon arrival. You will likely not get restaurant bookings on the same day, you get a few days window to book. The app also has a great overview of all the amenities on site and was helpful for finding your way around etc. Also, don't miss the shows! Such great talent and fun for everyone. Overall we loved it here. No place is perfect but It was an amazing experience.

We were at Princess family club the first week of February. Rented a car at the airport and getting to the property is very easy. Check in: The check in was fairly quick and the luggage was delivered to the room by the hotel staff. The room: The room itself was clean. The beds were comfortable. The television in the room is small and outdated. The furniture is beginning to show its age. Our room was on the second floor overlooking the swim out family pools below. The balcony was spacious with a couple of chairs. There was a Bar playing loud music below our room. It didnt disturb us much but it could be quieter. The Bathroom: The bathroom was clean. However the jacuzzi tub in the bathroom looks old and worn. The staff would make the beds everyday without fail and they would come by at another time to refill the mini bar with water, kids milk packs and pop. The restaurants: This property has a lot of restaurants to chose from. However, beware that these restaurants are booked 2 to 3 days in advance. Even if you do get a booking it is when the entertainment programs begin. Leaving us having to choose between dinner and entertainment. They deliberately seem to push you to go for buffet. There were 2 main buffet areas and 1 for princess family club (pirate theme) . Unfortunately, the food served here is far from delicious. It is low quality and flavorless. We had upset stomachs throughout our stay. Look somewhere else for better food.

Our stay in resort was very pleasant. Very nice hotel. Good food and beautiful beach. Good for family vacation ! Only minus it they need add another Concierge because the line was long.

Our family of 5 stayed at the Princess Riviera Family Club and it was great! I was a little worried before going because of reading some bad reviews and I don’t have any complaints. We’ve stayed at many 5 star resorts so it’s definitely not that we have low standards. A few special touches to mention were the sand buckets and toys for the kids, robes and slippers for everyone. The cleanliness was top notch. We never entered a single dirty bathroom the entire week. The buffets were great with many food choices and amazing friendly service. High end liquor and specialty coffee options. The ice cream shop was a huge hit with the kids and the kids pool area was perfect for our 4 and 6 year old. The fire show was very cool to watch. All three of our kids teared up when leaving it was such a great trip. We highly recommend especially for younger kids.