The Reef Coco Beach Resort & Spa- Optional All Inclusive

The all inclusive service is very good, however the buffet doesn’t have many options to choose from and the poolside bar only serves cocktails with less than 1% of alcohol in them.

The hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.

Arrived and they did not have a room for us

Good location.

One of the worst hotels I have ever stayed at for many reasons let me explain why. When you first arrive the hotel cannot do enough for you, taking your luggage to your room welcome drinks.. we arrived late so they asked us to come back in the morning for our welcome tour. Our welcome tour started well they gave us some 2 for 1 coupons for excursions and a free trip to Tulum.. well that’s what we thought the welcome tour is a sales push for you to buy time shares for there company and when you don’t.. the whole hotel turns on you. Premium wristbands are not worth the money as the barman only gives you the cheap all inclusive drinks and you have to beg for the premium brands. The mini bar in your room includes two coronas a day… £300 extra pound for 2 coronas a day. Simply not worth it at all. The food.. The buffet is absolutely disgusting, never hot only lukewarm and everything saturated in salt. The al a carte restaurants.. the Mexican & Italian are so so understaffed you wait almost in hour before being served drinks there.. the Japanese is different tended to every moment you are there that is one part I cannot fault. The snack bar again is awful always served reheated food and waiting times are a joke. The staff.. are so rude! A lot of them refused to speak English which is a massive problem. I met 3 good staff members there Pedro who runs both al a carte restaurants he always served us with a smile and went above and beyond, Boris who runs entertainment actually is one staff member who gets to know you and helps you with your stay.. and ramon one of the barmen who did everything you asked including giving you premium drinks when you asked. The rooms are really dated and the beds are like sleeping on bricks, the walls are paper thin and you can hear almost everything a lot of building works going on at the hotel so very noisy. The evening entertainment is very boring and only lasts 40 minutes.. the sports bar is completely pointless with it opening at 6pm in the evening most of the sports events are finished so you do not get to watch them. Moving back to the 2 for 1 tours they give you when they try and sell you timeshares for £15,000. The first tour we booked was a swim with the dolphins.. they claimed we had booked a swim with the dolphins and they gave us a $50 dollar off coupon.. when we arrived the operator explained we had only paid to pet a dolphin and we would have to pay $100 dollars more to swim.. which we did. Next tour we did was the hotels free trip to tulum.. first you get taken to a jewellery store where the staff are so very pushy for you to purchase something, next was tequila tasting which again you get pushed into buying something, then the free trip to tulum we was dropped at tulum where we tried to enter the tulum ruins but what the hotel doesn’t explain is you need to pay to get into the national park because tulum ruins are in there so it isn’t a free trip at all. Moving on to our 3rd and final tour