Villas Sacbe Condo Hotel and Beach Club

Condos are big, nice kitchen area, good location. I do recommend it.

I've stayed several times at Villas Sacbe Condo Hotel and had a great time, every time. I see that some other reviewers had less than ideal units, so perhaps it varies with the unit, but I have had nothing but good experiences here. I've stayed in both one bedroom and two bedroom units. The 2 bedroom unit (107) was the most recent and the most lovely, as the second floor gets more light and feels airier. I found the beds comfortable, the unit was clean and all the appliances we tried worked just fine (though we didn't use the TV). The wifi was good. You pick up your keys from the main office a block away, as you do your beach towels. The office staff are very accommodating. The digital lock on the main gate was tricky to use at first, but we got the hang of it! The front gate is very heavy, but once in, you feel like you're in your own little oasis in the midst of Playa's incessant noise! And it is LOUD, but we were anticipating that over New Year's especially. This time we used the gym facilities (at the main building), which were excellent. The pool is unheated (as are almost all pools in Mexico!) and very refreshing for the hot days. We always put away the "mini bar" type of contents so we aren't charged for them, but the kitchen was certainly functional (some dish drying equipment like a rack or even drying clothes would be appreciated). Will definitely be back -- thanks to the lovely staff!

The apartment is great, very clean (thanks Ruby for your excellent service) and very central location. Nice living space and bathroom with all amenities. Very comfortable bed. Safe guarded entrance with nice private car park just below the apartments.

DO NOT STAY HERE! You have been warned! I have always relied on reviews from other travels and therefore feel it’s my traveler citizenship duty to write about this horrible establishment and warn others so that they do not fall into this trap like I did. So, here are the facts – the place is overpriced, filthyyyy, it smells like mildew, the wifi doesn’t work (although hey promised it would), the TV didn’t work, cobwebs all around, the shower led to flooding. When I complained about this, they moved me to another room, only to experience this all over again. The shower in the second room didn’t work either, plus all of the above issues –filthiness, mildew smell, poor amenities – were the same. This ruined our trip. I was traveling with my daughter and I was supposed to be there four night and only lasted two. I have a strong threshold and I tried to be reasonable and give them a chance, but after two nights, I decided to check out. When I complained to the manager, he refused to refund my two nights. DO NOT STAY HERE! Look at my photos for proof.

Check out was a complete disaster. Front seat isn’t at property so you have to walk a bit, not an issue there. Completely unnecessary to make you bring all bracelets for the check out just so they can trash them. And make sure you bring the safe lock with you or they will make you go back for it. There was absolutely no communication about it at checking in. So had to go back and forth during my check out and almost missed my ride to airport. Customer service was horrible at the time of checking out.

We did not hear any music during the one night we stayed, but I think that's because we were so exhausted. The room was fantastic and relaxing. The area wasn't terrible, and you were within walking distance to a lot of great shopping and restaurants. The area was literally dumping sewage into the ocean, so it smelled horrible, and the water was so dirty. Could not swim or enjoy the beach. The hotel was beautiful though.

Nice !