Thompson Playa Del Carmen Beach House

I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!

Transferred from the other sister hotel due to the bad smell of damp in 2 different rooms. We Paid extra, so the total cost per night was £250 excluding any breakfast. This is just not worth it at all, we were too tired to deal with arguing for a refund after 24 hrs travelling. The rooms and common areas within the hotel are lovely. The bed was really comfy. Great toiletries and shower. However the smell of bad damp persisted in this hotel also. We tried to keep the a/c off as much as possible as it seemed to get so much worse with it on. It is just horrendous as my husband kept stating :-) ! A glass panel randomly shattered on our balcony and we had to change rooms again (this couldn’t be helped) but in the space of 3 days we’ve changed rooms 4 times within the same hotel group :-/ the smell of damp was not as bad in this room in the second floor. There is loud banging music from the hotel next door ‘The Carmen’ but the doors luckily did manage to silence this at night. Forget sitting out and relaxing on your balcony though. We couldn’t hear ourselves think. The metal work and unfinished breeze blocks on the outside of the building aren’t appealing either. The woodwork of the bar area appears to be falling apart with light fitting falling away. The building just doesn’t seem to be well maintained at all. The pictures of the hotel from the beach seriously need updating because it’s a complete misrepresentation. There is hardly a beach, where there is one it’s covered in sea****. I think this stretch of beach suffers from this. There are certainly no beach loungers as pictured. The food at the restaurant C Grill is mediocre verging on tasteless. We ate once and never returned. The pool looks ok. A few metal sun loungers on one side with little space get the sunshine, then cabanas which have no sun. All in all I know we will never visit Playa del carmen again. It’s full of cheap shops, loud music with every bar competing to be the most loud. It’s just a very tacky area and much changed in the last 20 years. It’s very sad it’s become this over the last 20 years.

Temper your expectations… this is not a four star hotel. It is a friendly laid back beach boutique that happens to have the Hyatt name. It is a little “tarnished” versus what it means for have once been but it’s in the “heart” of the action, if that’s what you’re looking for. The rooms are well maintained and many offer spacious balconies with panoramic unobstructed views of the Gulf of Mexico. Our sunny corner suite with beautiful views was one of our favorite things about the hotel. The bathroom is well-appointed and spacious with generous closet/drawer space. It is a feature we appreciate. Our balcony had a tub- which we assumed was a plunge pool but was an older and not well maintained jacuzzi. They sent a friendly maintenance guy who drained it & refilled with lukewarm water, but the jets didn’t work. The staff is accommodating and friendly. We noted a lot of locals come up from the public beach to use the hotel pool area. A few will order a coke and then spend hours with their large groups dominating tables & areas that should be reserved for hotel guests. The staff seems oblivious to this. I found it intrusive. The single restaurant is nice enough. Menu is pretty basic. But food is fresh and nicely plated/ presented. Limited options for mocktails. Other Thompson properties offer imaginative mocktail menus. But this is a “party” area so they cater to imbibers. I wouldn’t book a stay here again. For this price point, I’d expect slightly better. Maybe Playa Del Carmen just isn’t my cup of tea.

February 2024 It was our second family stay at the Thompson Beach House, and we walked away with one irrefutable conclusion – the joke is on all of us suckers who think this property is worthy of the Thompson brand, who don’t read these reviews, and/or who come back for more agony and dissatisfaction. I rarely write reviews, but I consider this one to be a form of community service, because as long as you know the truth, you can judge the hotel’s value proposition in full context. Two years ago, in February 2022, when we arrived at Thompson Beach House, we were struck by how painful the check-in process was. It began with them saying that their “systems were down”. Then, the front desk staffer got on a series of phone calls, and began furiously typing for roughly 6 minutes while we sat there confused. Then, a long form was printed out, and we were asked to sign it. Then, our credit card was run through a machine that looks like a point-of-sale card machine at a street vendor. Then, we waited. And waited. And no keys came out, and nobody said anything, even though we were sitting right there. After waiting so long, we asked them to walk us to the room and give us our keys later. After waiting another ten minutes, they did. Total time from arrival to room-entry was roughly 19 minutes – and there was nobody in front of us, and no issues with ID’s or cards – just long awkward painful silence and a sense that they didn’t know we were coming. It was the longest check-in experience we’ve ever had at any property – for any reason. In February 2024, when we arrived at the Thompson Beach House, we were also struck by how painful the check-in process was. Like 2022, it began with them saying their “systems were down”. Then, the front desk staffer also got on a series of phone calls, and furiously typed for roughly 6 minutes while we sat there thinking that it was odd that the exact same thing was happening again. Then, a long form was printed out, and we were asked to sign it. Then, our credit card was run through a machine that still looked like a point-of-sale card machine at a street vendor – this time TWICE. ONCE for the room rate, and ONCE for incidentals. This was strange since they could have run it ONCE for both, but did not – for reasons they did not explain. Then, we waited. And waited. And no keys came out, and nobody said anything, even though we were sitting right there. Total time from arrival to keys was roughly 17 minutes, and just as before – there was nobody in front of us, and no issues with ID’s or cards – just long awkward painful silence and a sense that they didn’t know we were coming and/or didn’t care. Shortly after keys were issued in February 2022, the staff let us know that there would be a few changes at the resort. It turned out that the restaurant was temporarily closed. As a gesture, we could eat at 50% off at their sister property, Thompson Main House, down the street a quick walk. We were happ

From the moment I scoped out the property online to the moment I check out, the hotel did not disappoint. It was clean, modern & seemed to be newly built. Right on the beach & in the middle of Playa del Carmen only 10 minute walk to the Cozumel ferry - can’t beat that and is worth it in itself! I loved my spacious balcony & the soaking tub in the bathroom. They left a cute message on the mirror for when I arrived. The toiletries were excellent, the coffee maker is a Nespresso so you know it’s good & the soaking tub even had a window from which I could see the ocean. The property itself is right on the beach, which is super convenient being that beach real estate is limited there with most hotels dominating the shoreline. I loved spending time on my balcony taking in the gorgeous views! Or the bath I took in the soaking tub overlooking the view! The bed was super comfy, crisp and clean. The hotel restaurant C-Grill was closed for renovations so that meant some construction noise during the day and no restaurant on property, but because of that, they offered a 50% discount on their sister hotel’s rooftop restaurant and rooftop pool for the inconvenience. They also waived the $50 day pass fee at the rooftop pool, which was perfect since I planned on going anyways. Only downsides, all the rest was amazing and I would totally stay here again! A little slice of paradise.

There are many reasons why I would never come back. Here is order of importance. 1. We reserved an airport shuttle the night before we left. We reconfirmed twice with the front desk, including morning of departure. At the time our taxi was supposed to arrive the bell boy informed us that they had not ordered our taxi, and now the price was double! DOUBLE! 2. Bellboy was mad we didn’t take his bait and switch and then left with no offer to help with the bags. (Stairs only - no ramp).. 3. The a/c did not work 2/5 nights we were there. 4. There is basically no beach left at the hotel. Not their fault of course.