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I had an exceptional stay at your hotel, largely due to the outstanding service provided by Nelson. His warmth, professionalism, and dedication to ensuring a seamless and enjoyable experience truly sets him apart. From his expert recommendations to his willingness to go above and beyond, Nelson's commitment to guest satisfaction was truly commendable. His exceptional service should be celebrated, and I am grateful for the positive impact he had on my stay. Nelson is a true asset to your team, and I wholeheartedly recommend him to future guests. Thank you for the unforgettable experience.

Recommended nearby pelangi mall with giant groceries big bottle water just 1 RM. Many discounts for fruits and basic meal nasi lemak. Toiletries and drinks are complete. Good Aircon and tv. Just need more trash bin for bed outside shower room

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

Peaceful place for rest... Long stay next door is laundry shop. Quite convenient

Grand Sentosa Hotel Johor Bahru, a three star urban class hotel is ideally located in the heart of business and 'Chinatown' district of Johor Bahru. Grand Sentosa Hotel is filled with happenings from day till night. Witness the liveliness of the city as night's falls, savour tantalizing cuisines or party and shop to your heart's content. Grand Sentosa Hotel Johor Bahru, which is within Plaza Sentosa, you can also enjoy shopping with a variety of anchors which include the largest family spa in Malaysia, F&B establishments and retailers include costume jeweleries, bridal galleries, optical, watches, Chinese medical halls, reflexology centres, family karaoke lounges , night clubs, discotheques, hair and beauty salon, cafes and various specialty stores.

Room is clean. Basic toiletries fully equipped. Water pressure for showers best. Kettle, hairdryer and ironing with board also available. Request for additional pillows not allowed. Penalty RM20 for lost access card. Carpark lots available and v convenience. Will definitely revisit while room rate is reasonable and affordable. Staff at counter not so charming but willing to help.

Nice budget hotel to stay. Very friendly staff. The price also affordable. Near restaurant & mall. Very good and convenience. I here for business trip and lucky for find this budget hotel to stay. Will come back again.

It was in fact the worse hotel I've ever stayed in Malaysia. Don't be fooled by the pictures they provided. I booked a deluxe family room and a deluxe queen room. Nothing to fancy about. As soon as we stepped into the ”deluxe family room”, the whole room including the toilet smells of moth balls!! Can you imagine going to sleep with that smell plus with 2 children (1 and 8 years old)?! It's DAMN stuffy!! First moth balls found below the sink cabinet probably to freshen up the smell of the flooring and another hung above on the ceiling probably to stop the strong urine/sewer smell. When we step on the parquet flooring of our room it was so sticky and the toilet floor was even worse! There were visible yellow patches on the floor that probably resembles as urine patches. TOILET FLOOR WAS WET AND GROSS THAT MY SISTER HAD TO CLEAN THE ENTIRE TOILET BEFORE USING IT. NOT FORGETTING THAT MY SISTER ALSO HAD NO CHOICE BUT TO CLEAN THE ROOM'S FLOORING TWICE CAUSE IT WAS TOO STICKY AND WHEN WE WALK BAREFOOTED ON IT! Below the cabinet's sink was already deteriorating and there were molds everywhere! Also not forgetting that our room doesn't comes with a window and yet its expensive!! If you're looking for a hotel for your family even for a night stay, this is not the best one for your family. I can say that with location, this is probably a hotel for **********s only. As you can't imagine until you've booked and slept in the room, our bedsheets aren't clean. There's blood stains on it and also blood stains on the bed side's wall. YES, GROSS! MY LITTLE GIRL EVEN ASKED WHAT'S THAT. We were obviously so disgusted that we didn't tuck our feet into the sheets. Shame on you guys for not doing a good job on proper housekeeping and maintaining the facilities in the rooms.

During my recent trip to Malaysia, I stayed at JSL hotel. The hotel's central location was convenient and the staff was friendly. Nearby shopping center for ice cream and restaurant. The room was clean and comfortable, but could be improved in terms of quality. Overall, it was a satisfactory stay with potential for enhancements. Rating: ★★★☆☆

Cleanliness: The overall cleanliness was acceptable, but noted the presence of some dust on the bed edges. This could be an area for improvement to enhance guest satisfaction. Service: The service provided by the hotel staff was attentive, suggesting a positive experience in terms of assistance and customer service. Amenities: There was a need to top up the cookies and coffee at the lobby station. Ensuring that amenities are consistently replenished contributes to a more enjoyable stay for guests. Location: The hotel's location was described as convenient, especially due to its proximity to the city. The accessibility and the presence of nearby hawker centers with good food options add to the positive aspects of the hotel.