THB Gran Bahia Hotel and Apartments

First of all, the heaters in the room does not work. The outside tempreture was 14-15 degrees. The room was cold. When i asked the reception about heating the room, they refused to solve the problem. The only opinion was gived an extra blanket… this is not accapteble for a 4 stars hotel. Second, the buffet breakfast was very shy, the service was really slow, the food tables where empty most of the time, and long waiting line to the grill, very few staff members. The staff members was rude, the breakfast was to 10:30 but 10 minutes before 10:30 they start closing the courtans, so we can not enjoyed the view of the beach. They tried to hurry us. Never experienced that before. The location was okey, but the hotel don’t have parking space for the guests. The apartaman was good, but we heard everything from the room next to us. Over all, it was a belove avarage experience.

Absolutely lived it here! Glad we had booked this, so much around the area, shops, beach, dinner options etc. The breakfadt buffet was just brilliant. Recommended to definitely stay here if your on this side of Picafort. The baby cot was good quality and big! Had to drop a star due to some stuff not working in the bathroom like the shower head leaking out by the side and the hairdryer but staff helped us with everything :) 5/5!!! We'll be back!

From the moment we arrived we were pleased with how clean the hotel looked. It was absolutely spotless and even smelt clean. The domestic staff clearly work hard. Very easy check in and friendly staff. We were staying in a one bed apar**ent across the road. Literally across footpath. Again lovely clean reception area and plenty of places to sit and relax. Room was modern and spotless. Two balconies with an egg hanging chair on one. Our room faced the pool and sea with a nice breeze. Bathroom had two sinks and massive shower. Sofa bed also which we didn't need as we had a cot for the baby. We were self catering but intended on eating out. There would be enough to make a light meal or small dinner. Wasn't an issue for us. Room cleaned every day and to a high standard. Obviously the season was winding down so very quiet in hotel. The only downside and it wouldn't put me off returning was the pool. Quite small and def not enough beds in peak season. Fine at this time of year. With the beach right there it wouldn't matter too much. Brilliant location and plenty of shops and restaurants on doorstep. We would definitely come back again.

Spend a week in the hotel.Obviously reception staff and check in was just ok’ish but not proper 4* hotel trained staff.The lady was serving me than she interacted by her colleague and they had a chat for few minutes,obviously she didn’t bother about guests is awaiting and we was in the middle of checking in…Definitely not 4 stars hotel experience. Finally got my key and the room number. Obviously room is not massive but enough space for two people considering we spend all day outside on the beach…Room is very clean,housekeeping is taking responsibility for the cleaning. The massive point down is the rudeness of restaurant waiters staff … I do understand hotel was busy because of season and some of them is very tired but why it’s should reflect on the customers…? The lady approached with very unhappy face and asked if I would like any drinks, when I said I’m ok, thank, she just grabbed the empty glasses off the table with no happiness on her face… Obviously I came for holiday to relax not to fight or complain about anything but some of the situation were just ridiculous and very unpleasant . In overall lovely hotel location, beautiful reception and lovely room but staff really need good customer service training… One more thing about food, breakfast was ok but dinner needs a bit more work on the menu…Be ready to pay for any drinks in the dinner time on your half board…no even water dispenser can be used in the restaurant in the evening. I don’t think it’s right… However I hope to be ok and be back next year because of fantastic location…

Absolutely amazing hotel, the staff was outstanding