andreeamarias2022
June 27, 2024
We stayed at this hotel in June. Unfortunately, I left very disappointed and with the promise that no one will ever suffer what we suffered. During the 4 days we stayed, only once did someone come to clean our room and then only the beds were made, the towels were not changed. I later went down the hall after the maid with the towels from our room as to change them with clean towels. When the cleaning was done in our room, a pair of gold earrings were stolen from me. Although I presented this situation at the reception, although I said that only one person entered our room during the 4 days we were staying there, they did not find any solution to this problem, saying that they spoke to the lady who cleaned our room and she said she wouldn't have taken the earrings. Who would have admitted this anyway and lost their job? Besides this unpleasant aspect that left me with a bitter taste because I have never experienced anything like this, the hotel was full of mosquitoes. At the restaurant, in the hallways, at the indoor aqua park, at the playground, at the reception, practically everywhere. In the evening you couldn't go out in front of the hotel because you were simply stung everywhere. With all the people I talked to in the hallway, they all complained about mosquitoes The poor children were bitten all over by mosquitoes. The food, very, very poor, a few dishes that you can choose from and not good at all. Although we had half board, the drinks you consumed at the table had to be paid for, both in the morning and in the evening. A very unpleasant accommodation and experience, I would not recommend anyone to go. There are other places much, much nicer for this money. This is not a 4 star hotel. If it didn't have the aqua park ( which is nice), it would have a maximum 2 stars under what conditions it offers on summer.