The valet was the most pleasant. No towels were available for the pool or beach, the linens on the bed were old and had stains, they skimp on a mediocre breakfast buffet where the staff seems way too stressed, some of the front desk staff were downright cold and unfriendly. The restaurant that used to be quite good has changed ownership. Calamari was cold, conch fritter undercooked, rice hard. Waited for service by the beach kiosk for 15 minutes while staff ran back and forth between the beach, the kiosk and the restaurant neither one acknowledging us to even say "I'll be right with you" while avoiding eye contact. This is hospitality?? Don't stay here if you have other options. Staff morale is too low. Our second stay and very disappointing we wont be back.