The hotel overall was good. The listed amenities were available, and the room was clean and of decent size. The food and complementary breakfast was good. However, the initial welcome was lacking, and there was no staff member to escort us to our rooms or explain the available amenities. Consequently, we had to navigate everything independently and call reception for clarification. For instance, there was no geyser switch, resulting in cold water. When we inquired, we were instructed to fill a bucket up to access hot water due to centralized heating. It would have greatly improved our experience if someone had accompanied us to our rooms and provided all the information