I have stayed here in the past before, never an issue. This time, after driving 16 long hours, arriving around 10pm, we all just wanted to go to bed, my husband was outside, he was cranky, he never once directed his crankiness to anyone, but the night guy, John, decided to come out front, started in with my husband, was mimicking him, and then grabbed the key cards out of my hand, and said go stay somewhere else. This is how someone treats someone who was tired?? As long as John is working there I’ll never go back. The manager, I spoke to the following day about this. She asked what I wanted to make up for his behavior. I said nothing. I’m not calling to get anything out of this. What I want is for him to not treat anyone like that. It was very unprofessional. I want him to take a class on how to treat people. Had my husband, or myself, been nasty directly to him, had one of us gone after him or anything like that, then what he did would’ve been warranted. But we weren’t. I told the manager to look at the video to prove all I’ve said. I hate to take this out on the hotel itself but they hired this guy. I hope something is done to prevent this from happening to others.
Very Good
100 Reviews