Iberostar Selection Albufera Playa All Inclusive

Amazing resort especially if you have kids. Lucia and Tolo were amazing at the Martinete restaurant which is Spanish. They were so friendly and made amazing recommendations. We stayed here for three nights and the lady who makes reservations made sure we got the two restaurants reserved.

I am writing to share my recent experience at Iberostar Selection Albufera Playa in Mallorca, which regrettably fell significantly short of expectations for a 4-star resort. The thin walls in our room allowed noise from adjacent rooms to disrupt our sleep almost every night. Despite requesting a quiet room, we were placed near the elevator and building entrance, and moving rooms didn’t help. The new room had ineffective air conditioning and a non-functional refrigerator. Essential items like cups and spoons were not replenished daily, and we were disturbed by staff knocking on our door for random checks, both from the inside and the outside. The coffee machines in the buffet areas were turned off at lunch and dinner, with it impossible to order coffee as well. The food quality was subpar—greasy, tasteless, and excessively salty. The variety was also lacking, with theme nights doing little to mix it up. The service was slow in the sites main restaurants, even if the food was an step up, relying on a single tablet for taking orders, causing significant delays. Broken toilet locks, including one near the bar, led to privacy violations for my wife. Men frequently walked into the ladies' toilets due to poor signposting. This was uncomfortable for all and should not be happening at a resort of this supposed level. While the staff were friendly, they seemed inadequately trained. We frequently saw dropped plates and cutlery, and at the café, a staff member had to be shown how to make a cup of tea. These issues indicate a lack of proper training and a real lack of how to handle busy periods. My wife and I actually felt sorry for the staff here, as while it was always service with a smile, outside of the experienced members of the team, most appeared to look lost and overworked a lot of the time. The pool hours were restrictive, closing at 6 pm despite long daylight hours. The hot tub, designated for those over 14, was often packed with young children, making it difficult to relax. The bar and entertainment area had a large pillar blocking the view. Outside of a couple of nights, it's case of the less said about the entertainment here the better. While the checkout process was extremely slow with not even a bellboy being on hand on arrival. We went for above standard room that supposedly had its own dedicated pool area exclusively for those who had booked rooms in that part of the hotel. But, we might as well not have bothered, as other hotel guests freely used it, as there happened to be unmanned gate near it. I would also say that all-inclusive is pointless at this resort, as the staff don't check wristbands at any point for any guests, so everyone gets the all-inclusive experience regardless of what they pay it seems. The cumulative impact of these failings, especially given the high cost of our stay (it's hardly cheap for 10 nights, all-inclusive), compels me to question the management and operational standards at this resort. This has been our

From the front desk to the wait staff, everyone was awesome, special shout out to the entertainment crew, Alex,pablo and Erica. First time in Europe from the U.S. and was absolutely beautiful, from the people to the scenery. Highly recommend coming here you will not be disappointed.

Just back from an amazing, relaxing week away with my wife and son at the Iberostar Selection Albufera Playa. The hotel facilities are fantastic, with everything so clean and tidy – the recent refurbishments were certainly evident. The garden areas were very pretty and well-maintained, adding to the overall serene atmosphere. The food was amazing, with a huge selection that made dining at the on-site restaurants almost unnecessary. The variety and quality of the food were excellent, and the selection of drinks was impressive. However, it was the staff that truly made our stay exceptional. The service from everyone, including check-in, all F&B staff, the pool lifeguards, and especially guest services, was absolutely excellent. Special mentions go to Paula, Marga, and Nuria, who went above and beyond to make our stay memorable. Their friendliness and professionalism were outstanding. We’ll certainly be back!

I stayed here for 4 nights at the end of May with my sister and our niece (12 years old). We had the best time, and we wish we could have stayed longer. My sister is a wheelchair user, so staying somewhere that can accommodate her is essential. This hotel went above and beyond. We had a lovely accessible room, the hotel was easy to navigate, nothing was too far, and the staff helped us with everything. I've visited a few all-inclusive hotels, and this is the best. The 2 buffet restaurants were delightful, so much choice and variety, and wonderful chefs ready to cook your steak exactly how you like it. My sister and I love good food, and our niece is very picky... we were all pleased. We particularly liked the lunchtime restaurant on the terrace, which served bbq. We also loved the Mexican restaurant (where we celebrated my sisters birthday). The food and cocktails were fabulous. The ice cream parlour was also a massive hit with the 3 of us. The cherry on the cake was that the beach had 2 (one adult and one child) beach wheelchairs. They're by the lifeguard station on the wooden walkway, so we were able to wheelchair down and get into the beach wheelchair. This enabled my sister to go in the sea, something she couldn't have done otherwise. The lifeguards were so helpful, I wish I knew their names to say a proper thank you. It really made our holiday. The hotel is 2 joined together, although the only giveaway is 2 receptions, because the design and flow of the hotels is excellent. It also smells amazing. There's always something for the children to do, and always sunbeds around the quieter pools for relaxation. The rooftop pool and bar are divine, I highly recommend. There's stunning views of the beach, sea and mountains. Often the cocktails at all-inclusive hotels are full of sugar, but here they're made properly. I loved the mojitos and margaritas. The bar staff really know how to make a good drink. I could go on and on because we truly had an amazing time. 5 stars for a 5 star hotel (it's 4 stars, but should be upped to 5). Thank you to all the staff for a wonderful few days. We will be back.