River's Edge Hotel Portland, Tapestry Collection by Hilton

River's Edge Hotel Portland, Tapestry Collection by Hilton Reviews

River's Edge Hotel Portland, Tapestry Collection by Hilton

455 S Hamilton Ct, Portland, Oregon, 97239View Hotel Details
River's Edge Hotel Portland, Tapestry Collection by Hilton
River's Edge Hotel Portland, Tapestry Collection by HiltonRiver's Edge Hotel Portland, Tapestry Collection by HiltonRiver's Edge Hotel Portland, Tapestry Collection by Hilton
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River's Edge Hotel Portland, Tapestry Collection by Hilton Guest Reviews

3.8/5
Good
26 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.9
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All reviews(26)
Positive reviews(13)
Reviews with photos/video(3)
Negative reviews(9)
Guest User
King Room With Balcony
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 18, 2024
I stay here often ! Everyone is so awesome from housekeepers to front desk and now meal service. Views are spectacular! Hillary comes to mind as an efficient helpful young lady. They are all Awesome ! Take a walk on the wild side After all you are in Oregon. Cheers
Emeth
Two King Beds
Stayed in Mar 2024
Business travelers
1 review
4.5/5
Great
Posted on Mar 6, 2024
Car park per night was 29 dollars. The room size is huge to accommodate up to 4 pax
Guest User
King Room With Balcony
Stayed in Dec 2023
Couples
1 review
4.5/5
Great
Posted on Dec 23, 2023
Pleasant stay. The room was very clean and functional. Quiet at night. Beautiful view of the river. Staff was friendly and efficient. We would go back again.
Jackie Moses
King Room With Sofa Bed And Balcony-River View
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 5, 2023
Very nice staff, super clean rooms, reasonable price. We'll definitely stay again. Thank you!
chuck grove
Hillside Double King
Stayed in May 2022
Family
1 review
2.7/5
Posted on May 10, 2022
To start with the room had cracked tiles in the bathroom. My son found someone else's vape pin under the bed. The view was of the building next door and some train tracks. You have to pay for parking that isn't protected by any means and to top it off had no water in the morning to shower with before we left.
15753ba
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 14, 2024
Best hotel we have stayed at in Portland. Good staff, nice, quiet, giant, clean room. Right by the river with a walking path. We had a room with a balcony and gas fireplace and it was awesome. Restaurant/lounge was a nice place to eat and also to do some work in. We will be staying here from now on.
6/7
Response from Property: Thank you for your amazing review! So glad you enjoyed your stay.
699keishad
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jun 11, 2024
This hotel is quiet, cute and cozy. The beds are very comfortable and the rooms appear to be cleaned very well. The staff was friendly and very helpful but there's one person who stood out more than ever and that's Renee. Renee was very welcoming, pleasant, helpful, patient, professional and most importantly Renee was KIND!!! The check-in process was a breeze and the bar makes great drinks! You definitely have the right person at the front desk. Thank you Renee for your amazing personality and for all of your help!!! Keep on shining missy- the world needs more people like you!!!!
Response from Property: Thank you for your wonderful review! We're so happy that you enjoyed your stay and had the opportunity to experience Renee's excellent guest service.
Sharon D
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 22, 2024
This was a real find. We had stayed at a large chain near the airport and it was noisy and didn't feel safe. We have stayed downtown at an expensive hotel and while it was nice, we really paid dearly for the convenience. I stumbled on this hotel and was really happy. Hilton clearly purchased this hotel from another company so the room was very, very spacious. The bathroom was almost double the size of a normal Hilton Garden Inn. The linens were upgraded, very good quality and there was an ice machine on every floor, another nice perk. We had a river view (worth spending a little more for that, otherwise you face the front parking lot) and it was so so quiet. Staff were all very efficient and accommodating. The only thing missing was that breakfast is not included. Not a deal killer since we went to Voo Doo dougnuts the night before but I wish Hilton would match all their other competitor and provide a simple continental breakfast, esp when there are no close food options aside from their in house restaurant. Good stay at a good rate. I am checking this hotel again when I return to Portland in the Fall.
Response from Property: Thank you for your 5 out of 5 review!
danmL5613VU
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 18, 2024
I spent a work week at the hotel. Renee at the Front desk was just awesome. Made me feel so welcome. Sarah in the restaurant made sure we never went hungry! All staff members i interacted with were very friendly and helpful with whatever questions or concerns i had. Enjoyed being right on the river . The entire stay , the staff did their best to make me feel comfortable. I thank you all and look forward to my next visit .
Response from Property: Thank you for you 5 out of 5 review! We're so happy you enjoyed your stay.
likeslocalstuff
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 23, 2024
Love this hotel. It’s got the river running next to it and speaking of running that’s what you can do on this long boardwalk. The hotel is very clean with updated decor. There’s also a restaurant /lounge inside which is nice if you’ve been driving all day and just want to not go out again after you’ve arrived. The room itself was also pretty comfortable and the windows open. The size of the room was also nice including the bathroom. I’ll be staying here whenever we visit Portland.
Response from Property: Thank you for your 5 out of 5 review!
904angelinah
Stayed in Nov 2023
Business travelers
1.0/5
Posted on Nov 20, 2023
This hotel doesn't meet the Hilton standard for the tapestry collection. The worst I have been too. Red lion level. It's new but not finished. The staff is rude. The manger doesn't like criticism that would help the place be successful. If you are a diamond member don't expect to be treated as such. I have been to comfort inns with better staff and service. When I gave an honest review through the Hilton app the manger of said hotel questioned my second night stay. I was there on business. I didn't have time to switch hotels and complete what was necessary for my visit. The manger is terrible. If you want Hilton level service do not the hotel to stay at. Terrible service, incomplete construction, rude staff, and terrible standards for cleanliness. Don't waste your money. I am a Hilton Diamond member, and I would suggest staying at a curio collection level hotel when in Portland. No matter what don't waste your motor time at this hotel. The manger is a child and will not correct any issues. Don't waste your time or money. I am personally reporting this hotel to Hilton corporation. This hotel does not meet the Hilton Tapestry or Hilton brand standards by any means. Stay at any other Hilton properties then this pile of flaming trash.
Response from Property: Hello Angelina, Thank you for taking the time to give us your feedback. I am so sorry to hear that we fell far under the mark during your stay. I have reviewed with the team that you spoke with and have looked into your previous comments. While I wish we were able to make it right during your stay, I can assure you that your feedback is important and will be used for training purposes. I do want to let you know that our hotel taxes are mandated by local hotel tax laws. Please let us know if you have any further questions. Thank you and have a wonderful day.
Guest User
Stayed in Apr 2023
Other
1.0/5
Posted on Apr 29, 2023
This hotel is under complete construction! These photos are NOT accurate!!! Only 2 floors are open. The beautiful lobby phots…. Not real, it’s is gutted down to studs. All the common areas gutted to either studs or Sheetrock. it would be laughable if we hadn’t been driving the last 5 hours. I opened our blinds with the hope that we at least had a river view… who can tell? Our window is covered with plastic and paper! It feels like a prank we paid money for! Do NOT stay here! Maybe it will be lovely when it’s done but as of today it’s not even close!! We booked online and there was NO warning!
Guest User
Stayed in Mar 2023
Other
1.0/5
Posted on Mar 15, 2023
Worst Portland option for accommodations! Rude front desk, everything under remodel and nothing works. You pay $29 for valet parking but they no longer valet - you walk up the hill in the pouring rain to park but don’t worry. You can use their luggage cart. There is no longer a spa. The restaurant next door is closed. The AC was blaring and wouldn’t heat so they moved me at 11pm. Took 10 minutes wasting water to get it to warm. Stumble past the homeless camps. Enjoy your riverfront balcony filled with tipped over furniture and construction trash. So disappointed after driving five hours to enjoy a weekend in the city to have to stay in this car biz.
6/7
Response from Property: Thank you for your feedback. As you mentioned, we are under renovation. We try to minimize impact by posting the renovation on all booking websites and we apologize if it wasn't clear. We are looking forward to all of the beautiful changes to come and hope you will have a chance to experience the hotel after the renovation is complete. Warm regards.
Jennifer B
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 31, 2023
Great stay and a nice hotel. My only complaint is that the cafe downstairs closes at 10am. I didn’t see any sign of the construction that other reviews mentioned. The hotel was clean, modern, staff was very friendly. The beds were extremely comfortable and our room was nice. We paid extra to have a view of the water and enjoyed having coffee out there in the rain. Very peaceful. I usually stay at the Hilton but took a chance on this one and loved it.
Response from Property: Thank you so much for your wonderful review! We are so happy that you enjoyed your stay and look forward to having you back in the future.
Guest User
Stayed in May 2023
Other
1.0/5
Posted on May 10, 2023
The hotel was under construction. Our window was covered with plastic because they were painting the exterior—we paid extra for a view of the river, but couldn’t see anything. There was no indication that they were doing renovations on the website nor did they offer any discounts for our inconveniences. Lack of hospitality, poor service, and no ambiance.