Utopian Hotel Reviews

Response from Property: Dear guest,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!

Response from Property: Dear Celine,A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours!Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.We wish you a great day and we hope to welcome you back very soon!

Response from Property: Dear guest, We truly appreciate that you took the time to write this review about your recent stay at Utopian! Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. As you understand we can unfortunately not always control the behaviour of other guests even if we try to reinforce at check-in that it is important to be mindful of the comfort of the other guests. In relation to the smell in the room we regret that you did not mention this during your stay or when we ask you if you were enjoyinh your stay we could have easily fixed it. In terms of our location we are located in the city centre of Porto within walking distance of main landmarks. If you are referring to the city centre being Ribeira, Ribeira is a part of the city centre which is 10 minute walk from us.We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊

Response from Property: Dear guest,A warm thank you on behalf of the Utopian team for your kind message, it gives us great pleasure to read reviews like yours!Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.We wish you a great day and we hope to welcome you back very soon!

Response from Property: Dear Yang Li,We are sorry to read your review as it is bad, inaccurate and the result of lack of attention from your side when you booked.Let's begin by the fact that we sent you your check-in information 24h00 before your arrival to the number that you put on your reservation. Because you want to save money your sms were not active and therefore you get no messages. You also do not provide an email when the email is asked. When you travel to a foreign country and you barely speak English, for your own safety we recommend in the future to have a phone that works and to provide all required information at the time of the reservation.Our listing clearly mentions that we are a self-check-in property with no reception. Our listing does not mention that we have an elevator, we are a guest house. Our listing does not mention that we have a public toilet. Therefore all of these expectations of yours were a product of your imagination and not of what we communicate we have as facilities.We can only correspond to expectations based on what we communciate through our listing description and pictures. If you book without reading and looking at pictures you can then not penalise the properties with these type of terrible and inacurate reviews for you not being aware of what you booked and then being disapointed.When you say that the room seems to be an illegal attic it is simply ridiculous. The room you stayed at was a 32sam suite with a five start hotel bed, TV, couch, designer furniture which was exactly like in the pictures. In Portugal you cannot operate tourism properties without a strong legislation and complaince. That comment is false and proof of just a bad attitude from your side. You create a narrative to exagerate facts and ridicule them just to penalise us instead of being factual.Every time you called us we replied immediately and tried to help you. The fact that you do not speak English or Portuguese makes it more difficult. You cannot expect when you are a tourist in a foreign country for locals to speak your language language. Once again travelling this way is dangerous for yourself and irresponsible. In particular when you don't even give correct details to be contacted.The property is located in the city centre of a city of 1 million people, not in a remote farm place so you cannot expect not to have any noise in the street. Police and ambulance sirens are designed to be heard anywhere. So we cannot prevent that noise even with the best isolation.Your review is disappointing and the result of you being unaware fo what you booked and unaware of how risky it can be to travel to a country without the possibility of communicate and without a phone and email that works.When you start your trip with these challenges ahead it makes it impossible for any property to give you a good experience because your expectations are totally disconnected from the reality of what you book.Finlly you contacted Trip.com mentioning that we had agreed to reimburse you your stay. This shows your dishnnesty as we never agreed on anything of the sort and you claimed that we had that written agreement. We never even had a written communication. Of course your lie was detected but this shows how dishonnest you were through the entire process.We have blacklisted you from staying in our property again. We do not want dishonnest and rude guests like you.

Response from Property: Dear Wuditu,Thank you for your review about your recent stay at Utopian! Our product is exactly as described and as the pictures show. We are a guesthouse with rooms equivalent to an upscale hotel but with limited services. There is no reception, it is self check-in and if you need anything you can contact us at anytime on the phone and we will assisit you with anything you need just like in a hotel. This is described on our listing and website. It would be recommended for you to read more carefully the descriptions given by the properties you book to avoid misunderstanding. As you can understand we can only correspond to the expectations which are based on the product we describe and show on pictures. If your expectations are based on an inacurate and misinformed idea or our product we can do everything well and yet you will be dissatisfied and penalise us with a bad review which we objectively do not deserve,There is a metro station within walking distance of our property which is under renovation.We will make sure that your next experience with us deserves a 5/5 review

Response from Property: Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!

Response from Property: Dear guest,We would like to thank you for this great review about your recent stay and for choosing Utopian as your base in Porto.We are happy to read that you enjoyed your experience and cannot wait to welcome you back.

Response from Property: Dear guest,We would like to thank you for this review about your recent stay and for choosing Utopian as your base in Porto.thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the circulation. Our downtown location can unfortunately mean extra noise from the sirens of ambulances or police cars or cars horning . Even if our windows are double glazed and we have made a significant investment in insulation we cannot always circumvent this. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. For guest who are sensitive to noise we provide complementary earbuds. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future by recommending you to book a room facing the inner side of the building . We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 10/10 review 😊

Response from Property: Dear Guest,We would like to thank you for this review about your recent stay and for choosing Utopian as your base in Porto.We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 5/5 review 😊