Hotel Moon & Sun Porto

Staff great. Tight space in the room and we didn’t care. Cabs and Ubers can’t find it. Have to get luggage to wherever they will pick you up. Staff the BEST. Bar tender can relate to anyone. I’d go back in a heartbeat.

I booked a three-night stay at this hotel. The facilities were generally acceptable, but the communication was confusing and made us quite unpleasant. Initially, we reserved a twin-bed room for twin room through Trip.com, but upon arrival, we were told only a single-bed room was available—this might have been Trip.com's issue. During check-in, we explained to the staff that we were a family of three and expressed willingness to pay an additional fee for the third person. However, they refused, citing some vague "legal regulation" that prohibited a third person from staying in what they called a "double room." They also emphasized that the hotel had no other available rooms that day and insisted one of us must find accommodation elsewhere. We explained how difficult it would be to find another hotel on such short notice and that having one family member stay elsewhere would disrupt our original plans. We therefore asked the hotel to reconsider our situation. Around midnight, the hotel called us again, demanding that one person leave immediately. By then, it was impossible to find alternative lodging—how could we simply abandon a family member on the streets? This entire ordeal was extremely stressful, so I suggested we discuss the matter the next morning. The following day, the hotel informed us that a room had become available and said the issue could be resolved by booking an additional room. Accordingly, I paid for another room for all three nights. However, after making the payment, they mentioned that there might be no availability for the third night. Then, suddenly, they reversed their position and said all three of us could stay in the original double room after all. The entire process was inconsistent and felt poorly managed. It was particularly confusing why a "legal regulation" would prohibit three people from staying in a double room—a reasoning that was never clearly explained. This situation significantly dampened the mood of our trip. Ultimately, if paying an extra fee could resolve the issue, why did the hotel insist on the first day that it was legally impossible? It might be a cultural difference or a communication problem.

All 6 of us give thumb up 👍 to this hotel’s service and location.

So great. We stayed 2 nights and everything was fantastic.