Hampton Inn & Suites San Diego/Poway Reviews

Response from Property: Dear Tatocakes, Thank you for taking the time to leave us such a fantastic recommendation! We are thrilled to hear that you enjoyed our delicious complimentary breakfast, wonderful amenities, and friendly staff during your stay in San Diego. It was a pleasure to host you, and we hope to welcome you back anytime you are in the area. Best, Crawford Fleming General Manager

Response from Property: Dear Daniel David B, Thank you so much for sharing your experience regarding your stay at the Hampton Inn Poway. We greatly appreciate your loyalty and sincerely appreciate you taking the time to review your stay. We look forward to seeing you again once your travel brings you to the area.

Response from Property: Dear MTCC, Thank you so much for taking the time to review your stay. I am very sorry about the inconveniences caused by the AC unit, and we greatly appreciate your positive comments regarding our staff, and cleanliness. We look forward to hosting you next time your travel brings you to the area.

Response from Property: Dear charmaineca54, Thank you so much for reviewing your stay. I certainly remember your particular stay and I am very sorry we were not able to provide you an excellent stay. I have talked to my housekeeping staff, so we can use your feedback as a learning tool. We will work harder to maintain the quality of service and cleanliness you are used to at Hampton Inn hotels. We would definitely love the opportunity to serve you again, so please contact me directly if your travel brings you to town. I will make sure we make it right and deliver an outstanding and pleasant experience.

Response from Property: Dear Stevern1, Thank you for taking the time to review your stay at our hotel. We greatly appreciate our guests comments as it allows us to focus on delivering the best experience possible. We apologize for any inconvenience you experienced during your stay. We understand that the $10 parking fee may have been an unexpected expense for you. Our aim is to be transparent about our fees and we will review our communication to ensure it is clearer in the future. We also apologize for the lack of nearby activities, and restaurants not staying open until later in the evening was disappointing for you. While our location may not offer immediate attractions, we are always happy to provide recommendations and assistance to help guests explore the area and find enjoyable activities. We will work on providing more information about local attractions and things to do in our guest materials. On a positive note, we are glad to hear that you enjoyed our breakfast. We appreciate your kind words and will continue to provide a satisfying breakfast experience for our guests. We are also very happy to see the cleanliness, since we certainly prioritize this area. Again, we apologize for any inconveniences you encountered during your stay. We value your feedback and will use it to improve our services and facilities. If there is anything else you would like to discuss or any specific concerns you would like us to address, please feel free contact me directly at the hotel.

Response from Property: Yay, I am so happy to read this comment. Thank you so much for taking the time to review your stay at our hotel. Monica is a great human being with an extremely helpful personality. I am glad to know she was able to assist you and enhanced your stay. I will be sure to commend her!

Response from Property: Dear Global03102425065, I am extremely sorry you had such a terrible stay at our hotel. We certainly pride on delivering an excellent product, with clean and fresh amenities, and a friendly smile. I assure you that your comments have been shared with our team so we can make sure we are leaving a great taste on every single guest.