Guest User
August 29, 2022
One of the worst experiences we ever had while travelling!! Firstable, there was no air conditioning at all in all the apartment, we picked this apartment specifically because they advertised that there is A\C, BUT THERE WASN"T ITS A REAL LIE! There isn't. The person on the phone kept arguing with me that there is an air conditioner! but it was actually an air cleaner/evaporator, cooler and not a real AIR CODITIONER AT ALL! And that there was a little fan also in the living room and not in the room where the kids slept, He then bought another fan for the kids room to try and compensate us. I attached a photo of the unit. They advertised the apartment as a DELUXE apartment and its not! There is nothing deluxe about the apartment, its a standard apartment but well kept, but not a deluxe like its described and also there was no balcony included in the apartment as also described. But the worst part is coming: We found out that the elevator is BROKEN! and that the apartment is on the 4th floor!, but better yet, it was actually on the 5th floor. And that meant that I needed to carry five floors with 4 big heavy suitcases, I right a way tried to reach the manager several times so he can to send me some help! since my wife and kids could not help with the suitcase, but for some strange reason I kept been disconnected, while in the sametime using the Whatsapp APP,I explained to him the terrible situation but there was no one there to help me. The guy who gave us the keys to the apartment told us that the elevator has been broken for a while, and the manager writes to me that it just broke yesterday!- MAN you could have sent me some help! , I couldn't move the next day, I had to take pain killers because my back was and still hurting! I couldn't believe that it would be like this at all and that this was happening, but I had no choice but to pick all the suitcases by my self all the way to the fifth floor!