The Viaduct - Suites & More

We arrived in the evening and everything was nicely prepared for us. Every morning we got breakfast in our room(which you can order on the tablet). The rooms were very clean and felt luxurious. The neighbourhood has nice pubs and restaurants and public transportation is just around the corner. We had a very nice stay and we will most definitely come back here and recommend it to friends who will travel to prague.

There were somethings in this hotel that were exactly as stated in previous reviews. The room was great, looked clean and the breakfast was really good. The person at the reception was friendly enough too. On the first day, I really hoped that by the end of the stay, my opinion would be that this place deserved five stars, but I noticed something strange. There was a water kettle in the room. I opened it and it did not look clean or at least there was a lot of limescale which can be deemed normal for some,but it was not cleaned off. I tried cleaning the kettle and boiled water in it to make instant coffee in the morning. Each time I tried and then poured water in the cup, I could see that the water did not look clear and there was an oil like substance floating. I can ignore that, but what happened next time was even more strange. A lady brought the breakfast to the room, and she was friendly and all. I have this habit of tipping the cleaning staff and anyone who brings anything to the room. We went out and came back in the afternoon. We are usually a family that tries to keep the room as clean as possible and not like some people who expect the cleaning staff to clean up fully after them. Our bed sheets were also put in place but not pulled in fully tight as the hotel staff do. We came back and noticed that the lady did not vacuum clean the bathroom or the room and the bed was not made up as it is normal in all 4 star and 5 star hotels. We thought this was an anomaly and thought it was a one-off, but the next day, the result was the same. There was hair on the floor in the bathroom and it was definitely not vacuum cleaned. I mean I expect no extra service because I have tipped the cleaning lady, but the least I can expect is that a minimum standard is met. We left the "make up our room" sign twice and both the times, all the lady did was come in ( we did not even ask for a change in towels or so the first day), and arranged 3 toys of my second child in a line, did nothing with both the beds in both the bedrooms and could not be bothered to at least quickly vacuum clean the rooms or clean the sink which is customary in hotels of such a standard. The worst part was the state of the water kettle. I chose not to complain as we there there only for 3 nights and during the check out, the lady at the reception was friendly enough too, but did not even ask us how the stay was:) I understand that this place got many good reviews, but this was our experience, and I have been to 40 plus countries and stayed in many 4 and 5 star hotels, and this was the first time, that I experienced room cleaning of such a low standard. Don't get me wrong- The rooms were clean or looked clean when we checked in. There was just no attempt to maintain that:) The state of the water kettle left a lot to be desired.

walkable to old town and many supermarkets around. Breakfast is very good and sophisticated.

Fantastic stay in a great location. Staff was friendly, room was impeccable and spacious, and the breakfasts were lovely.