Guest User
October 29, 2023
Extremely disappointed for a 5 star hotel.
It was our second visit to Prague as a couple. We usually travel across Europe several times a year for these occasions.
We took a junior suite: deplorable soundproofing, hair in the bathroom, dirty bathtub drain
The breakfast is not up to par: fruit juice extra, espresso coffee extra, 2 or 3 varieties of tea in low-end bags, the dining tables are not cleaned as you go. In the breakfast room, some of the staff are not attentive and spend their time "giggling" leaning 2 or 3 people on the cutlery unit.
The vacuum cleaner was done at breakfast time.
Only one size of pillow available, these are back pillows, extremely decorative but not very comfortable for sleeping, and if you ask, no other size is possible. Some broken furniture.
This spoils an exceptional room, despite everything pleasant staff and a privileged location.
In short, for a 3 star Ibis, I would have said excellent, for a 5 star this is not admissible. We won't come back.
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