Amigo City Centre

Good hotel at a excellent price

There was wide selection of foods for breakfast, e.g. 4 types of spreads, mushrooms cream soup etc. I didn't miss anything. Room was clean, warm and hot water flowed immediately. As a person that spend almost 100 nights in Prague hotels, mentioning of the fine for late checkout and for smoking, made me feel a little bad.

The first impression is spoiled by the need to use the entrance to the neighboring hotel, where there is a reception for both hotels. And the receptionist is arrogant. The room is clean and well equipped. But the problem is the bathroom, where the water does not drain from the sink, so it cannot be used. Breakfast is quite okay, everyone can choose. But nothing extra. The coffee is also good, but I've had much better. Overall, the hotel is of a three-star standard, definitely not four.

Ww had an amazing time and enjoyes our stay at this hotel. I guess people juat need to manage their expectations but this hotel isn't bad at all. The front desk staff are very helpful, we enjoyed the full breakfast, and the rooms were comfortable. Oh, the housekeeper was lovely too! We stayed around April 2 to 4 thru British Airways.

We had the worst holiday experience in this hotel and had to cut short our holiday from 4 nights + checkout day to one night+checkout. We booked through British Airways and despite booking for 2 adults, one child and one baby, we got a small room ideal for two adults and a child. The room itself did not have any ventilation, the phone was not working, wifi was patchy, and the bathroom was not cleaned properly. The mini-fridge was not working and Air Con could not be switched on. When we complained about the room size and asked to be changed they said it was BA's fault and they won't help. We thought fair enough let's see, but when we raised the other issues they simply were not interested in helping. When we complained many times about the lack of ventilation and the room being extremely hot for the baby, they said we could open the windows. When we opened it, we realised we were straight above the smoking zone and our room smelled of smoke within 5 minutes. Repeated requests to sort out the AC or give us a different room were met with no response. In the end, we decided to cut short our stay and fly back. And when we were checking out just after 1 and half days, there was no apology and they are refusing to refund us the money. The only reason we left was because the staff refused to help us in any way and could not change our rooms. Additionally, this hotel does not have any wheelchair/baby pram access and again staff was so unhelpful in coming out to keep luggage etc. They claim to be a four-star hotel but there was nothing 4 stars about them. Forget the luxuries you will associate with a 4-star there were no basic amenities and the staff was unhelpful on all accounts and they will not even bother to refund you.