Grand Hotel Praha

I own a travel company and am a very seasoned traveler. With that being said I read reviews with a grain of salt knowing not everyone can be pleased, yet some things can’t be overlooked. I booked this stay well in advance, which was for a king room. I even messaged a few days prior requesting breakfast across from the clock and in that email from my travel business email mentioned that I would be promoting your hotel during my stay. I planned on promoting through my various medias, and with my travel advisors network of thousands of others. Not for special treatment because I’m the last person to ask for that, however some attention to detail. This also happened to be a special trip, for my birthday. So imagine my surprise when I arrived to be given a 2 twin room that seemed like the closet in my bedroom and initially told there’s nothing we can do. Had I know ahead of time I could’ve found somewhere else nearby to stay comfortably. Eventually, after pressing the issue the manager got involved and offered one night free, however I was still stuck in the twin room, never once looking to see that there would be a king room available the next day to at least offer that. This whole time there was also another irate customer at the desk who was treated rather rudely. Upon returning to the room also found that there was only one sheet on the bed, leaving one to either sleep on the mattress pad or direct contact with the comforter. Gross! Not a plugin in sight other than the bathroom and the furniture appears to be second hand at best. Rest assured what could’ve been positive promotion will now be negative reviews on every review outlet and within my network of travel advisors. This was unacceptable. Interestingly it seems, given other reviews I’ve now read, that this is a common occurrence with this hotel! Pay a little extra and go to U-Prince two doors down. It’s gorgeous, has the rooftop bar/restaurant you want, and great service.

Grand Hotel Praha is in the old town area and opposite the astronomical clock.So if you have breakfast at the right time, you can watch the apostles march in the clock up close:). The services of the young receptionist and bellboy were amazing. However, the receptionist who checked us in was unfriendly. They promised a pickup, but they never came. Remember, there is no direct drop-off in front of the property. you have to drag your boxes across teh cobbled stones. We were provided an apartment a few metres away and had all the facilities. It was old but really clean and well-kept. It was a big property.

We absolutely loved this hotel! The location is perfect for visiting the Christmas Market on the Old Square and the views are amazing! The room was beautiful and comfortable and the Mozart Cafe was wonderful with great food. The breakfast buffet was good as well.

Great location, great staff, great room!

$200.00 a night for a room the size of a closet with a shower and a view of two walls and the heating system. Not worth the money.