Grand Hotel Praha

A very traditional style on the Old Town Square adjacent to the Astronomical Clock. We were located in the Annex building. The room was large with a big comfy bed, nice big bathroom and spotlessly clean. We were provided with clean towels very day. The only negative to the Annex was the stairs and there was no lift. If you have any mobility issues at all request the main building. We were not advised of this when booking and nor were we asked if it would be an issue when we checked in. It is for this reason I have rated the hotel a 4. The staff were all extremely polite and helpful. Breakfast was served in the Mozart Cafe in the main building which is a lovely setting overlooking the clock. We thought the breakfast was excellent with something for everyone - cereals, breads, pancakes, cakes, fruit, eggs, cold meats and cheeses and salad. Juice, tea and coffee. You are also given a Bonus card providing a 15% discount at other businesses in the Group. We went to one of them, Oliva Verde, several times as they served delicious wood fired pizzas. We would definitely stay again but would request the main building.

Incredible location

Central and handy with a breakfast view of the Astronomical Clock. Ideal location and helpful staff. Highly recommended!!

Great place to stay to see the city, staff very friendly and helpful

Super

I own a travel company and am a very seasoned traveler. With that being said I read reviews with a grain of salt knowing not everyone can be pleased, yet some things can’t be overlooked. I booked this stay well in advance, which was for a king room. I even messaged a few days prior requesting breakfast across from the clock and in that email from my travel business email mentioned that I would be promoting your hotel during my stay. I planned on promoting through my various medias, and with my travel advisors network of thousands of others. Not for special treatment because I’m the last person to ask for that, however some attention to detail. This also happened to be a special trip, for my birthday. So imagine my surprise when I arrived to be given a 2 twin room that seemed like the closet in my bedroom and initially told there’s nothing we can do. Had I know ahead of time I could’ve found somewhere else nearby to stay comfortably. Eventually, after pressing the issue the manager got involved and offered one night free, however I was still stuck in the twin room, never once looking to see that there would be a king room available the next day to at least offer that. This whole time there was also another irate customer at the desk who was treated rather rudely. Upon returning to the room also found that there was only one sheet on the bed, leaving one to either sleep on the mattress pad or direct contact with the comforter. Gross! Not a plugin in sight other than the bathroom and the furniture appears to be second hand at best. Rest assured what could’ve been positive promotion will now be negative reviews on every review outlet and within my network of travel advisors. This was unacceptable. Interestingly it seems, given other reviews I’ve now read, that this is a common occurrence with this hotel! Pay a little extra and go to U-Prince two doors down. It’s gorgeous, has the rooftop bar/restaurant you want, and great service.