Guest User
June 12, 2024
My husband and I had the absolute pleasure to stay in this gorgeous hotel in April while visiting Prague for 6 days. Upon arrival and check-in we were not only treated to the best ever customer service ever but a glass of Prosecco to sip during the process. We were also upgraded to a lovely suite that, without question, is the nicest accommodation we have ever stayed in. We had a personal escort to the room, a short tour of all the amenities available in the room, a a surprise welcome gift waiting for us. It was indeed a wonderful start to our stay in Prague. The best part of this hotel is the staff. From the folks behind the scenes in reservations contacting us prior to our visit, to the front desk receptionists, to the bell folks who among other things, helped direct us to locations around the city, to the outstanding housekeeping folks who immaculately took care of our suite, to the restaurant staff who were always bright and cheery in the morning with the wonderful breakfasts and the concierge folks who answered many of our questions, ALL made this stay the best ever. I highly recommend the Augustine hotel to all who would enjoy an experience like ours. You will definitely have a phenomenal visit.