Top 5-Star Hotels in Princeville

For the cost of the hotel, the experience is disappointing as a result of the bad service of the staff. The service of the front desk, concierge and bar staff (all located in the lobby) is very good but once you get out of the lobby everything changes, the staff is not attentive and the service is that of a 2-star hotel. At the pool I had to go out twice to ask for a couple of beers because the waitress I asked for them forgot to talk to other customers (half an hour waiting for a beer), at breakfast the waiters are literally more concerned with cleaning tables than by taking guests' order. The restaurant was almost empty and yet they leave guests waiting for a table and when you finally sit down you have to fight for the waiter to see you and once you do, he asks you to wait and starts collecting dishes from other tables. Outside my room we found the day of our check-in some dirty glasses and plates which were never removed during our entire stay, nobody supervises the cleanliness or the quality. The only thing that is worth it is the view from the pool and the beach, but for the price of the hotel we expected much more, there is a Westin nearby and it is surely a better option.

there were fees that were unexpected , I was not aware of the fees. Thought with a $1500 cost it would be included. I know i will not be staying at the Cliff again. And at that cost I still had to do dishes and vacuum and wash towels. will not mention the cliffs to family and friends.I did like the shower heads, and that there were handicap showers for my auntie.we did request a shower chair , which help her shower. I did not like all the chickens and the mess they left behind and noise.some areas needed more lighting on the walk way and the signs with room numbers. needed more lighting on the main drive inn entrance .we were told to open the sliding glass doors for a nice breeze, but did not feel good while sleeping.didnt feel safe leaving drapes wide open,for security reasons.your trash situation needs improvement,trash area always full that includes the recycling area.the walk to the cliff area was great and had a nice view, sat there for hours and enjoyed the view.the pool area was nice and clean and security was alot nicer and excerise room was nice and clean.