Prior Velho Hotels with Wi-Fi

It's our last day here. Hence, I am writing the review now( I usually wait until the end). We only came to Lisbon for a city break, to visit this beautiful city . Hotel staff is friendly, our room was spotless, I really can't fault them. We've a balcony as well, but since we've been visiting a lot, we haven't spent too much time here. Yes, there is this sad, abandoned building across, but who cares really? If I wanted a sea view, I would've booked a hotel by the sea. The room was warm during the night, and the housekeeping came every day to tidy it. We were 100% pleased with this stay. There was no noise during the night to be fair. Or we were so tired and slept like babies?!

We specifically stayed here to be close to the airport for a morning flight and for a shuttle service to the airport. The hotel was comfortable and the breakfast offered so much food and a large variety. But we were most thankful for the amazing shuttle service and kind driver. Yes, we paid a small fee (much less than a taxi), but we were picked up in a luxury van that was SPOTLESS and super comfortable. The driver was just the nicest guy (Raul) who we chatted with on the short drive to the airport easily! We were so thankful for the lovely service he provided! Thanks Holiday Inn Express and Raul for a positive experience to end our trip!

The hotel is very close to the airport. However they do not offer a shuttle. I took Uber there and back to airport which costed me about 5-7 euros. The room is not very big but comfy. The cleanliness can be improved a little bit. The breakfast selection is mostly sweet bakery. There are not many savory options. The staffs are friendly but they don’t speak much. Overall I would stay here again for an overnight layover just for the price.

1 star to bring attention to the fact that the shuttle driver was 15 min late (earliest and first pick up of the morning, this is NOT a airport hotel despite its name) just enough to cause my mother to miss her flight from Lisbon to Zurich. I scheduled the shuttle pick up the previous afternoon after receiving assurance from the front desk that a 4 am pick for a 5:55 departure from Lisbon to Zurich would be adequate time to catch the flight (the airport is 2.4km away or 4 min drive ). Advertised to provide an “exceptional experience”, I relied on the recommendations of the front desk to schedule the shuttle pick up time, and I trusted the shuttle driver to arrive on time. When he didn’t, I became highly agitated as was the other guest waiting for the shuttle. I selected this hotel solely for its proximity to the airport and for their shuttle service, specifically to avoid disasters like a missed flight. They did not meet expectations and it cost us significantly. While the facilities were new, modern and functioning properly, and I would have rated the hotel five stars, minus 4 because the price to reissue a new boarding ticket was over 4x the price it cost for a night’s accommodation at the Ibis. I write this to inform other travelers and notify management for improvement.