When I arrived for check-in, there was only a cleaning person at the front desk. I was told that the 'internet' down, and that they could not check me in even though I had a reservation. I was turned away!!! I was then transferred to another telephone number, who ended up being a person who had not worked at this location for 6 months!! and was very angry that I was given their phone number. The whole experience was negative, and I was forced to go to another hotel for the night at 3 times the cost!!!! Totally unacceptable and unprofessional.