Providence Marriott Downtown

I liked the location. Nice entrance and check in. The room was not clean and no bar of soap in bathroom. And the bathroom was not clean. The picture of the room was not what I requested. They should let you know it would cost 35 for parking per day.

Staff was really nice. Pool was nice. Shuttle was very convenient. Was near a busy intersection with some traffic noise.

Pros- Decent temperature pool, very clean. Hot tub was awesome also. Good pool chairs. Parking is free for the first 11 hours. Free Coffee in the lobby and Two kinds of punch. Good location. Friendly staff. Comfy bed. Cons- Shower doors slid open the whole time and couldn’t stay closed- incredibly annoying and messy Closet doors had spring loaded hinges so you couldn’t get your stuff out without the doors banging into you. You had to hold with your knees. Not to be out town, the bathroom door was also a slider with a 2 inch gap when’ fullyclosed’. Nothing like no privacy. Ordered a glass of Sauvignon Blanc at the bar without looking at the menu. She brings it over and charges me, and as I’m paying, I looked down and see that there is a happy hour special of an identical type that she could’ve offered me for half the price. She would’ve gotten a much bigger tip.

I have been a Marriott Titanium member for 9 years. I believe that hospitality is the most important facet of hospitality for guests who stay at hotels away from their own homes: regardless of whether the guest is loyal or not. Unfortunately, I have found most hotel staff I have encountered to be inhospitable, and some of whom are tricky to work with. Thus, I recently decided to start writing short diaries/reviews for every hotel I visit (though it consumes my time) to hopefully provide some useful information for you and the hotel managers. My hope is that hotels continuously improve to try and become hospitable places with the purpose of serving their guests. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staff as a loyal member. I stayed at the Providence Marriott Downtown for 3 nights (checked in on Sep 6 and checked out on Sep 9). I checked in around 7:00pm on September 6. Below are my views on good (+) and not-good (-) about this hotel. Good things: + The hotel is a few minutes walk to Brown University and downtown. + I communicated with my personal ambassador (Gabby) ahead of the stay and they managed to upgrade me to a hospitality suite, which is quite spacious. + Though the gym is quite small, it has essential equipment and is next to both the indoor and outdoor pools. The pools are quite nice. Not-good things: - The person who checked me in (I should have asked for the name: you can backtrack on who was at the front desk around 7:00 pm on 09/06) seemed to be nice but they lacked an important skill: telling me about the hotel. The person just gave me the key and that was it. A front desk should at least tell the guest where the gym is, where the club lounge is, where the elevator is, etc. I had to ask the person all these information! The person didn’t offer me any water either (I only saw this when I checked out when another front desk person provided another guest.): I am not sure what was going on as I am an ambassador and I do not think that they provide water to higher elite (there is NONE). It appeared to me that the person didn’t care, they just didn’t want to provide me anything! - The suite 559 that they gave me was very old: table, sofa, etc have a lot of stains. The windows, looking over a parking lot, are small and stained. The room really needs some renovation. When I checked in and opened a door of the cabinet under the TV, one of the hinges came off! I called the front desk about the door problem on Sep 6. I came back from work around 6pm on Sep 7, the door was still not fixed and I had to call them again. Only then somebody came up and fixed the door. Furthermore, the room was not cleaned when I was back at 6pm on Sep 7. - My personal ambassador (Gabby) told me that I could have breakfast at the restaurant as an ambassador, but the hotel did the opposite: they only allowed me to have breakfast in the M-Club lounge.