Hotel Torremayor Providencia

The location is very good, transportation and food are very convenient, but the WIFI reception is a bit poor. If it could be improved it would be perfect. Note: The reception is good in the lobby and the 3rd floor.

They could improve in several aspects

First of all: the best thing about this hotel are its staff: Daniel, Katy at reception and Luis (hotel driver) are people who are always available to help and make your stay more pleasant. If you want to go on your trips without any problems, hire Luis, he speaks Portuguese and takes you to any trip in a spacious van (he transfers you to the airport/hotel, Neve, Concha y Toro, Viña del Mar and Val Paraiso, books restaurants for you) , oh and it accepts payment in reais or Chilean pesos (cash). Positive points: location of the hotel is perfect, everything is close by (Costanera Sky within walking distance, metro at the door, gyms, McDonalds, supermarket, bars, restaurants for every budget). The rooms are spacious, new bed and linen, spacious bathroom and hot shower. Breakfast caters well to Brazilian tastes (coffee, fruit, yogurt, bread, eggs, cheese, ham, bacon), there is a place on the third floor where you can work if necessary and also a bar. Negative point: there is no restaurant service (lunch and dinner), the windows are not insulated and you may be bothered by traffic noise if you are a light sleeper. And as a last general tip for Santiago: use Uber or Cabify, don't take a taxi. Taxi you will have a headache.

Hello! Last year, in August 2023, I stayed with you and I want to thank you very much for all the attention. I especially want to highlight the attention of Daniel, who was very kind and helped us enormously with everything we needed during our stay.

I haven't even gotten to stay yet. Worse, I made a type of reservation without a refund. I called to ask a question and received very poor service. The receptionist was very rude, didn't answer what I needed to know and hung up on me.

Excellent treatment from all employees Daniel a crack! The long-haired night shift guy is fighting with him 🌎! Maybe that's why he stays at night so he doesn't see anyone. Alfredo from maintenance another genius!!! The exquisite rooftop and pool should be opened at night so you can dine and get some fresh air there. The only detail was the air conditioning that was not good and made a lake in the room but in reality 0 stress!!! Super recommended and above all the location. The breakfast guys were excellent and the atmosphere and security 10 points!!!

I arrived at the hotel and when I received a smile from Daniel, all the tiredness of the trip went away. As I am traveling with 2 aunts, Daniel helped me taxi to the hotel with an amazing person. Then she had problems with information about a walk in the vineyard and Daniel again arranged everything to make that walk incredible and Erika was very kind and quick to attend to all our requests!!! I recommend that hotel for its location and service.