Panamericana Hotel Providencia

The hotel looks very run down. The room we stayed in was tired. The window would not close. In the bathroom the hair dryer was hanging off the wall, the sink plug did not work - it was held together with black tape which had come undone - there was no shower gel and the wall tiles were dirty. One member of the reception staff was more interested in her phone than in doing her job.

Very good overall. Excellent location! Toilet was old and doesn't flush well. Breakfast was very good, but not extraordinary. Room comfortable and clean.

You come in a locked gate then down a steep incline or stairs with your luggage. Very awkward. Our bathroom on the cruise ship is bigger than the hotel bathroom

Comfortable neighborhood feel, less than a block walk to good dining and shopping options.

The experience cannot be rated and it would be a minus score and please keep away. From the moment we arrived to the moment we couldn’t leave fast enough it was a shambles. If I say the room is basic that is inflating what it really is. We were not offered with any help and my wife had to carry suitcases down stairs on her own as I was attending to the other luggage. We were meet with a document stating that the hotel is not responsible for any losses in the room and we had no choice but to sign. When we got to the allocated room it could not be locked so we attempted to contact the front desk( no instructions on what number to call) so we had to physically go back downstairs and request someone to attend . So 2 different individuals came and accepted that the door could not be locked so we requested another room. That was granted but we them had to take the towels from the first room to the new allocated one. I could ramble on about the other incidents but in short, toilet did not flush, having a shower intermittently the cold water would stop thus you were scolded with hot water, linen - pillow cases were yellow and stained, room made up one day and no towels left so again had to chase up, no smoke alarms in the room (safety issue) , tv had 5 channels which 5 were cartoons, no water supplied , no soap and room is small for 2 travellers and continually bump into each other and let’s say the best was left to the end when the front desk refused to call us a taxi and we had to carry our luggage 500m around the corner to get one. Never in all my travels have I never experienced this! SO KEEP AWAY YOU HAVE BEEN WARNED.