Guest User
February 12, 2024
While we were walking along the beach of Lake Villarrica, my wife and I wanted to have a coffee at this hotel. We entered through the beach access and there was a hotel employee sitting in a plastic chair at the top of the stairs, leg up and eating cookies, who upon seeing us go up, without standing up or saying hello, asked us “where to go?” go?" My wife replied that she was going to the cafeteria and the guy, in the same attitude, told us “come in.” This happened today, February 11 at 11 am and left us with a very bad image of the service at this hotel, to the point that we decided to go out onto the street and look for another place.
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