Top 5-Star Hotels in Puebla

Stunning property and the room was probably one of the most unique and beautiful rooms I've ever stayed in. We were in awe of our bathroom and level of detail in our room and throughout the property, super impressive. Our breakfast at the restaurant was just okay, the coffee was served lukewarm and the dishes we okay, not stellar especially given the price point. Staff was nice, however, my chief complaint is that they were less than flexible seemingly because we booked through Expedia. We were traveling with our two young children arriving off a red eye flight, I requested an early check and when they noticed I booked through a third party site, confirmed it twice and followed that by stating they would not be able to accommodate the request. The hotel was completely desolate, we sat in the un-airconditioned lobby for 3 hours until our tour was scheduled and literally saw two other guests the entire time. The dining room was completely empty as well so it was not a function of having a fully booked property the evening before. I guess my recommendation is to NOT book through a third party site should you have any special requests.

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

With a stay at Quinta Real Puebla, you'll be centrally located in Puebla, within a 5-minute walk of Zócalo de Puebla and Puebla Cathedral. This eco-certified hotel is 0.8 mi (1.2 km) from Puebla Convention Center and 11.7 mi (18.8 km) from Africam Safari.Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 84 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Comfortable, 5/5

The hotel is beautiful, full of luxury and comfort. Every time we visit Puebla we stay here. It is amazing and gratificant that Reception Estela remembers our names and tastes. It always has details to make us feel at home. Manuel Bell boy is also super-comfortable and friendly, always helps us to get down our bags and worry about careing everything very well.

The 4-star Hotel Palacio San Leonardo Puebla offers comfort and convenience whether you're on business or holiday in Puebla de Zaragoza. Both business travelers and tourists can enjoy the property's facilities and services. Service-minded staff will welcome and guide you at Hotel Palacio San Leonardo Puebla. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find air conditioning, heating, wake-up service, desk, balcony/terrace. The property offers various recreational opportunities. Hotel Palacio San Leonardo Puebla combines warm hospitality with a lovely ambiance to make your stay in Puebla de Zaragoza unforgettable.

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??

I've stayed here several times as I've been coming to Puebla more and more for business. I was there 2 nights this week and the staff was great. I am a Hilton Diamond member and they had good Diamond recognition. They upgraded me to a corner Junior Suite (Room 734) which was great as you had a great view both directions. It was spacious, comfortable and had a desk to work on. The bed was ok and the it had working AC. Although, during the afternoon it really had to push to keep the room at the temperature I wanted. At night it always worked well. It seems like it just struggles when it's the hottest and sunniest during the day. That could be solved if you can open the windows but you can't. The only thing that wasn't working is the fridge. They really really should get them back working. I'm not sure if they don't because of COVID but the fridge didn't work at all. They had a working electronic safe which was convenient. Shower pressure worked well and lots of hot water. The internet speeds weren't that quick but it did work. It seems like they always improve the lobby area. They have a business center and now they have a Starbucks window right when you come in which is nice if you like those drinks. For my Diamond benefit they allow points or a continental breakfast. I choose the breakfast which was eggs anyway you wanted, toast, access to the fruit bar and the various juices and coffee or tea. You can pay 150 pesos more and upgrade to the full breakfast buffet. There is plenty of free parking in their secure parking lot. I requested a late 4 PM check-out as my flight left late but they said the latest I could stay was 2 PM as they needed the room. The front desk staff was polite. When I couldn't get something printed in their business center, they asked me to email it to them and they printed it out for me. On the night I flew in, I was very tired and didn't want to go out and they have room service from the restaurant below. The food is totally decent. They brought it up quickly and you can charge to your room.

Hotel Boutique Casareyna is centrally located in Puebla, a 3-minute walk from Guardian Angel and 11 minutes by foot from Santo Domingo Church. This luxury hotel is 1 mi (1.6 km) from Puebla Cathedral and 1.7 mi (2.7 km) from Basilica of the Immaculate Conception.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy Mexican cuisine at Casareyna Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 46 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Very good impression of this hotel, cost-effective, better and cheaper than Mexico City Airport. Well, the airport is for connecting flights. There is a bus from Mexico City Airport to Puebla. It takes ten minutes to get off the bus and take a taxi to the hotel. The traffic is very convenient. The breakfast is local, but the scrambled eggs and broccoli are very suitable for the Chinese stomach. Hahaha The fruit is very fresh. The room we booked does not include breakfast. We paid for the card in the morning. The waiters are very good, but not much English, but the basic communication is still no problem