Hotel Caracol Puerto Morelos
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Puerto Morelos

Hotel Caracol Puerto Morelos

Niños Heroes 5, Puerto Morelos, Quintana Roo 77580, Mexico
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With a stay at Hotel Caracol Puerto Morelos in Puerto Morelos, you'll be within a 5-minute walk of Ojo de Agua Beach and San Jose Catholic Parish. This hotel is 12 mi (19.4 km) from Moon Palace Golf Club and 12.9 mi (20.8 km) from Maroma Beach.Show More
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Amenities
24-Hour Front Desk
Wi-Fi in Public AreasFree
Tour/Ticket Service
English
Spanish
No Smoking in Public Areas
First Aid Services
CCTV In Public Areas
All Amenities
Property Description
With a stay at Hotel Caracol Puerto Morelos in Puerto Morelos, you'll be within a 5-minute walk of Ojo de Agua Beach and San Jose Catholic Parish. This hotel is 12 mi (19.4 km) from Moon Palace Golf Club and 12.9 mi (20.8 km) from Maroma Beach.
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3.9/5
Good
Cleanliness3.9
Amenities3.9
Location3.9
Service3.9
All 21 Reviews
Surroundings
Airport: Cancún International Airport
(26.2 km)
Landmarks: Tulaka Diving
(<100m)
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Rooms

Guest Reviews

Services & Amenities

Policies

Standard Single Room with Single Bed
2

Standard Single Room with Single Bed

1 Single bed
Non-smoking
Air conditioning
Private bathroom
Cable channels
Towels
Room Details
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Twin Room
5

Twin Room

2 Double bed
Non-smoking
Air conditioning
Private bathroom
Towels
Private entrance
Room Details
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Junior Studio
9

Junior Studio

2 Queen bed or 1 Single bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Cable channels
Room Details
Check Availability

Guest Reviews

3.9/5
Good
21 reviews
Verified Reviews
  • Cleanliness3.9
  • Amenities3.9
  • Location3.9
  • Service3.9
Average for similar properties in Puerto Morelos
Most Mentioned
AI Summary
Guests appreciate the 24-hour front desk and friendly staff accommodating date changes. They value the clean, comfortable rooms and the convenient location near amenities.
T‍a‍k‍a‍m‍i
February 16, 2025
location
L‍a‍v‍e‍n‍t‍r‍i‍c‍e
February 12, 2025
Caracol in puerto Morelos Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
K‍a‍r‍e‍n
January 2, 2025
Great friendly service. Bed was very firm.
P‍a‍u‍l‍i‍n‍a
October 30, 2024
nice place, friendely staff
J‍u‍a‍n‍ ‍C
January 8, 2025
Very disappointed Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
M‍i‍g‍u‍e‍m‍e‍x
June 4, 2024
Puntos favorables: Precio, habitación aseada, frigobar, cercanía a la playa y al muelle ( 3 cuadras); aire acondicionado, atención al cliente, tienda de conveniencia en la esquina Puntos negativos: Carece de estacionamiento, no apto para personas de tercera edad por la inclinación de las escaleras, habitación pequeña y sin mesita de noche.
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C‍h‍r‍i‍s‍t‍a‍t‍s‍i‍r‍h‍c
April 14, 2023
We enjoyed our short stay at this hotel. It’s a very short walk to the main square and the beach. The front desk is open 24 hours and the staff was really friendly. The room was basic but comfortable, clean, and nicely decorated. The hotel also accommodated a date change when I had to delay my trip, even though I had a no-refund booking, which was very kind.
B‍e‍a‍t‍r‍i‍c‍e
September 30, 2024
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
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Services & Amenities

More Amenities
Internet
Parking
Front Desk Services
Languages Spoken
Public Areas
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–16:00
Check-out: 09:00–11:30

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Number of Rooms: 19
With a stay at Hotel Caracol Puerto Morelos in Puerto Morelos, you'll be within a 5-minute walk of Ojo de Agua Beach and San Jose Catholic Parish. This hotel is 12 mi (19.4 km) from Moon Palace Golf Club and 12.9 mi (20.8 km) from Maroma Beach.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.

Make yourself at home in one of the 15 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms with showers are provided.

Frequently Asked Questions

What times are Hotel Caracol Puerto Morelos check-in and check-out?

Hotel Caracol Puerto Morelos check-in time is 15:00-16:00 and the check-out time is 11:30.

What is Hotel Caracol Puerto Morelos cancellation policy?

The cancellation policy for Hotel Caracol Puerto Morelos varies depending on the type of room and booking conditions.

How much does it cost to stay at Hotel Caracol Puerto Morelos?

Prices at Hotel Caracol Puerto Morelos change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

What is the cloest airport from Hotel Caracol Puerto Morelos?

The closest airport is Cancún International Airport, and it is about 23 mins from hotel by car (26.2 km).

How to get a receipt?

The receipts are issued differently depending on the payment method you use. If you use "Prepayment", you can get an electronic receipt from the booking details page. If you wish to pay at hotel, please inform the front desk staff when you check out.

What are Hotel Caracol Puerto Morelos nearby landmarks?

Hotel Caracol Puerto Morelos locates at the center of Puerto Morelos. The nearby landmarks include Tulaka Diving, and it is <100m from your search (straight-line distance).

About This Property

Nearest AirportCancún International Airport
Distance to Airport26.2KM
Average Price FromCAD143
Hotel Star Rating3