Azul Beach Resort Riviera Cancun by Karisma

Stay was horrible

Friendly people safe and fun to be at

Amazing time!

The AZUL BEACH RESORT was Amazing Thanks so much to Omat he was such a great Guy all the time and i loved the shows at Night, kayaking with Luis, yoga with George, zumba with Alex & archery with Leirbag. Everything was Great from the beginning till the end Five stars

Avoid this hotel…. This was by far the worst all inclusive hotel I have stayed in with my family. Particular warning if you are from the UK and looking to book this holiday. When we arrived the main Mexican restaurant was “close for maintenance”. This meant limited choices, and the remaining restaurants were unavailable on many days of our stay. On Sunday the buffet closed meaning only 1 restaurant was available without booking. With a young family we were told a 2 hour wait for being able to receive any food which was completely unacceptable. After complaining we were told to order room service with over an hour wait. This is a 3* hotel at best. TUI promote as 5T, but the rooms were in need of renovation. The pool was dirty and had tiles missing. My 1 year old even managed to pick up a tile from the kids pool. The food was cold, poor quality and service was very slow. The staff did their best and we’re on the whole friendly but it was very understaffed. We also overheard management explain to another group that the head office “need to make a profit” and this was there excuse for the poor service during a “quieter period”. IT IS ALSO NOT FAMILY FRIENDLY. Even thought the hotel was at most 20% full, no rooms were available in the family block which meant we were next to the wedding area and were awoken on multiple nights by rowdy groups who had booked their low budget weddings at this hotel. No options were given by the hotel to move. Also the kids club was unavailable for TUI guests which meant our children couldn’t attend. There is also none of the standard food options you’d expect from any all inclusive hotel for kids. No Ice cream, snacks and your only option in the day was to go and sit in the poor quality buffet, or go back to your room and order room service. We also noticed a disparity in service from those American guests who were party of the “Prestige club” who were given offered the ability to book restaurants and access the kids facilities. Even then the service we saw was by no means the 5* advertised and not worth the travel time for the UK for such a poor quality hotel.

From day 1 we met Omar who greeted us by name wherever he saw us. On day 2 we met Luis who took us on the Kayak tour, it was great The shows at night are incredible, the drinks and the food are delicious