Noi Indigo Patagonia

Had high hopes for this location after seeing the photos but this is clearly a beautiful property that has been poorly maintained. Nothing in the spa was functional. When we notified the front desk they said they would dispatch someone but over an hour later nobody had arrived. If booking just assume no sauna and ice cold roof pools. Everything was in disrepair and lagging behind. Dirt piles in the rooms, hair from past guests and just overall lack of effort from the staff. For this price point in Puerto Natales I have much higher expectations. I hope they can make serious renovations and bring this location back to its former glory.

We paid quite a bit for this hotel because it promised spa and sauna-- but when we got there we were notified spa was closed. Staff were very pleasant. Restaurant was nice. Were also surprised that staff did not facilitate excursions other than giving you websites for us to look into excursions.

The rooms are not how they are pictured on the website, spa is always “out of order” and the restaurant is meodicore. The wait staff in the restaurant was the only plus of the stay. After a week of hiking I just wanted to stay somewhere we could use a hot tub and get a good meal, if that is what your looking for, look elsewhere!

They have good marketing, because the photos look amazing, the hotel, not so much. Our “suite” barely qualifies as a room. The spa was a joke and kinda gross. For what we got $184/night was staggering. The staff was nice, but the left the room unlocked after servicing it each day (regular key). The restaurant was ok, but freezing cold. The view from the room was good, but overall a waste of money.

The good: The building has a cool design and the staff are mostly very nice. The view is lovely. The bad: The rooms are tiny, and if you share with a friend, there is no privacy as the shower and sink are in the middle of the room. They mostly don't want anyone to use the room over the restaurant with windows to the sea and lovely couches - it's the best room in the hotel and usually closed off. The worst of it: We chose it for the spa (sauna and jacuzzi on top floor), and they said they spa had a fire in the sauna so it was fully closed. We even booked a second night so we could spend a day lounging around the spa after our group hike of the O Circuit in Torres del Paine. As compensation, they offered champagne and nuts and a room upgrade. After an hour of haggling while exhausted, we were also offered a measly 8% discount. In the end, our rooms were not even upgraded. I felt lied to and deeply disappointed. Just note that if the hotel has any problem, they view it as your problem, not theirs, and will treat you accordingly. From what I've seen, they still aren't noting on their website or booking sites that their spa is closed down right now. I wrote to them about my experience and received no response.