Iberostar Costa Dorada

I did not stay at the hotel with you I have to pay again because trip. Com lied to me when I was there at the hotel they did not keep my reservation like they told me I book for two adults and kids stay free laying to me because it wasn’t like that. All I want now is my refund back and the money that I had to pay for my son all because trip. Com lied to me That’s not fair I want my money back

We were at the Iberostar Costa Dorada hotel. We had some problems, but let's start with the goods one. Its staff is formidable, attentive, professional and friendly. The food is exceptional, varied and well cooked, its spa is very pleasant and very good massages, the exterior of the hotel is incredibly beautiful and well attended. and let's go to the not good ones. The entertainment is poor, the rooms urgently need a good remodel, we had one that leaked so much water that it had to be moved to another, and the third also had a leak in the wall of the electrical equipment. Air conditioning control must be individual per room, not everyone needs the same heat or cold. The pool is very, very dirty, with algae on its walls, which indicates that they do not add the necessary products. In summary, the hotel needs sustainedt and complete maintenance

So the good first: what a beautiful resort! It is right on the beach with amazing trees and shade, very beautiful courtyard with huge swimming pool, an abundance of delicious food and more beverages than you can drink! Everything was so clean, spotless! The ground was beautifully maintained. Very nice and helpful staff (except our bellhop was insanely rude, all others were fantastic). We really liked a few of the staff and had a good time laughing and talking with them. The Japanese restaurant was amazing! The staff and cooks were so full of energy and had so much fun with everyone we laughed so much and the food was incredible!!! …now the bad: our room smelled so bad the entire trip, like mold/mildew, like the A/C wasn’t clean, no matter how much I aired out our room the smell persisted. It made my time in the room not so pleasant. Also, we had a room on the outer side of the resort, so from our balcony the view was so trashy and loud because we were facing the neighboring resort kitchen or something, and the balcony air smelled like sewage a few of the days (not sure what that was about). Normally I love sitting on a balcony and reading, but this was not pleasant because of the constant noises (literally 24 hours a day it was so loud we couldn’t even let the sliding door open!) So, all in all it was a nice resort, I just wish our room didn’t stink so bad! I can live with the crappy view, but I hated being in my room and had difficulty sleeping it smelled that bad!

I visited Puerto Plata for the first time from April 19-26 to attend a beach wedding. I wish I could give this establishment a 5-star, but I gave a 4-star because the resort was dated and needs renovations to the rooms. I cannot say enough about this resort. I enjoyed SO MUCH, see below CONs and PROs: CONS: - we waited almost 2 hours for our room (check-in is at 3:00 pm and it was close to 5 that we were able to access rooms) - the washrooms need renovating (tiles chipped, mildew on caulking, no shower door or anything to prevent the shower from spraying into washroom) - the AC was not on full (it was not just our room but several others that attend the wedding as well - the AC was on medium, not high at all) and getting ready was a challenge as we were sweating even after a shower! - lighting - the lighting in the room was the WORST part - couldn't see to get ready! There are only bedside lamps and wall lighting. The light in the centre of the ceiling fan didn't work in any of the 5 rooms we booked! Very challenging to get ready for nighttime events and for the wedding activities. - the bathrooms do not have venting when showering in warm or hot water (it steamed up and everyone was getting ready in the washrooms due to poor lighting outside) - the safe did not work - only half mirror for dressing - prefer a full-length mirror either on wall or on closet door - the beach had alot of sea****, but that's due to tides. We only went into the ocean 3 times. The pool was great - it's nice to have an oceanview room, but this resort, this means you are in building 5 or 6 and far away from the pool, grille, disco, lobby, entertainment, courtyard and buffet. It's a far walk however ther are trolleys but that took time - my next visit, I will be fine with a garden/tropical view and stay in buildings 8 or 9 which are closer to the main areas (lobby, dining, entertainment, disco, etc.) - a la carte dinner selections get booked up fast (reserve these upon check-in) PROS: - the rooms were clean - the bed was extremely comfortable - the entire complex was well manicured and maintained - the 3 a la carte dining options were AMAZING - the food was spectacular - main dining room and Grille - fantastic food (great variety and clean premises) - LOVED the fresh fruits, fruit juices and variety of foods in both the buffet dining room and grille (even the picky eaters had variety and didn't complain!) - the complex is lively at night - the shows and entertainment along with the DJ and merengue/salsa dancing in the courtyard was so much fun - family-friendly resort (my 10 year old LOVED it) - the pool was so much fun - clean and lively with alot of people, entertaininment, music - peacocks roam the premises to show off their gorgeous plumage - the coffee and alcoholic beverages were FANTASTIC, loved every single drink - customer service from everyone we dealt with were very kind, friendly and courteous - this resort is eco-friendly (no unrecyclable paper or pla

Will be the first and the last for me. Due to flight cancellations (out of my control) they would not allow me to change my reservation. At 300 a night thats not good. I had to literally give them a free night. If I canceled it will cost a night. Upon arrival I was given the wrong room. When corrected, the replacement room was the worst I have ever had. Coffee machine didnt work. Television has green pixelated lines through it. Dual shower head both leak so you must turn on an angle to avoid wetting your hair. Overall it was the worst hotel I have ever stayed in. Never again. I hope the money you took from me keeps your hotel afloat.

Have no issues recommending this place as a great value for couple, friends, and families. Although admittedly a bit go an older place ~ 25years, it’s clean and well maintained, with friendly and helpful staff. A bit a Spanish knowledge goes a long way but ok English pretty prevalent Friendly and helpful concierge service Pros: 1. Close to Airport ~ 30min 2. Easy Uber or walk to town ~ 5min (go to Umbrella street) 3. No reso restaurants (expect Asian place but that’s TOTALLY worth it for the yummy food) 4. Overall good food and drinks 5. Resort not crazy big so easy to get around 6. TONs of seating everywhere so no issues finding a place to sit including pool area 7. Nice lobby bar, good coffee and friendly 8. Great gym and ok sized with a decent array of equipment with super friendly staff, very clean good hours. 9. Yummy whip cream and sugar donuts 10. Awesome breakfast with 2 amazing and friendly Omelette makers Room for improvement: 1. Could probably use some more mirrors in gym 2. Coffee, we and other guests believe is not super great anywhere outside the lobby bar 3. If you a sweet tooth you may be a bit disappointed in selection and ice cream 4. Hotel cabs expensive, best just grab an Uber 5. The pool bars are often lined up, there is a definite need for a second person to support to help here, strongly recommend this!!! Lastly, there will be some encouragement to attend a “presentation”, HOWEVER, definitely no pressure from the staff which is great and it isn’t a typical timeshare thing, and admittedly my wife and I are absolutely considering it. Recommend they finish presentation with a business card to ask follow up questions as we don’t want to decide on the spot, but genuinely seems like a good deal. I would say this is somewhere we would consider coming to again as it is good overall value

This property was a nice, clean, comfortable place to relax. The staff was friendly, food good, and bars prompt with drinks. The pool bar could have used a little more shade from the afternoon sun, but it worked. The entertainment staff did a good job. Unfortunately, I had left behind a jacket that I wanted back. The staff worked with me to get it shipped back to me... much appreciated. I'd stay here again.