Guest User
May 29, 2024
Our trip to Casa Velas was planned through Delta Vacations and was exactly what we were looking for—a tranquil experience in Puerto Vallarta in May. The property is BEAUTIFUL and exactly as pictured, well-maintained. Let me start with the level of hospitality because it was more than just service. Yes, this was all-inclusive, but the staff took pride in their work and the property. They did everything possible to fulfill our dreams of a rejuvenating four days in the sun. At the airport, we were met by a wonderful Delta Vacations attendant who raved about Casa Velas and organized our five-minute taxi ride to the resort. Staff immediately greeted us, confirmed our spa appointments during our trip, and escorted us to our room. So lovely after a flight! The room was beautiful, and the temperature was perfectly cool when we arrived. Fully stocked mini-bar, snacks, and complete details of the property. The huge bathroom had all the comforts you expect from a modern, higher-end resort. I'd like to mention some of my favorite parts of the experience: the food and warm hospitality. The hotel restaurant had an excellent chef (Raúl) and attentive staff (Gracias Rodolfo, Oscar, Avalos, Fatima, and Jesus). Even though we were only at Casa Velas for four days, the staff took an interest in our preferences and curated unique options just for us! (Order the fish tacos and thank me later.) Each night, the restaurant had specials like short ribs or beef bourguignon (a nice option for more extended stays). And the same level of service extended to the pool bar! Thank you to Juan, Ulises, and Ramon for looking after us with thoughtful recommendations and fun custom options. I recommend visiting the Casa Velas spa for some relaxation. I received two massage services during the trip, and Loudes was professional and skilled. Everyone in the spa was so friendly and helpful. I cannot say enough about how delightful the entire Casa Velas experience is, and I highly recommend it if you're looking to receive an extra level of care and comfort when you visit Puerto Vallarta. I hope to return very soon!