Upon getting into our room in the Penthouse 15th floor, our mini-fridge didn't work, light was out in the ceiling, toilet seat was falling off the toilet, and one dresser drawer was filled with curtains. Water was warm at best for a couple days, then got better for a couple days, then the last 3 days it was ice cold. They maintain the entrance, but neglect the rooms. The employees try their best with little to no support from upper management. Food was great. Entertainment or lack there of was terrible. This was our 4th trip here and probably our last.