nicomedez
February 28, 2024
We absolutely loved the hotel when we got here, however after check in, the air conditioning went out and was it hot. The ceiling fan didnt help, and when we called the front desk we were just told its being worked on. The deak clerk was not very understanding or polite. Just kept saying its being worked on. I understand equipment breaks but in this climate with no breeze, it was nearly impossible to sleep due to the stagnant air in our room. I even asked if we could move to another building regardless that we paid for an ocean view room, we just wanted to be comfortable and enjoy our selves and maybe get a good night sleep. This was very upsetting and we will never be back to this hotel again.