Maxwell Residences at Indah

So beautiful

First the great things about this property- the staff are very welcoming and friendly, it is very clean and it is beautifully situated on a hill outside of old town overlooking the ocean. It has a very relaxed vibe with two infinity pools. The rooms are also beautifully appointed with lots of neutrals, stone, tile and wood. It also has one of the best, cleanest and largest gyms I’ve seen in years at a hotel/condo with a great selection of free weights, machines and cardio equipment. It’s also not a hotel but a condominium residence with several “hotel like rooms.” So if you run into problems as I did you often are left to your own devices without the services of a traditional hotel like a “front desk.” Case in point, management asked me to change my room a day after checking in. I happily agreed as I was offered a better room, but I had to wait several hours to move after being told to pack-up. Then as soon as i moved i discovered the room safe didn’t work - you have to text someone for help and wait for a response. Total wait time for safe fix 2 hours. Then I came back to the room -which had 4 doors that locked only to discover that the key didn’t work on the door to the bathroom and dressing room. So I texted and waited, and waited, and waited - then I went to the security guard downstairs and explained the situation. Total wait time to get into my room and the lock fixed- 3 hours. My original texts for help from the “virtual concierge” went unanswered. Once again the staff were super helpful and friendly, but I feel I missed a complete day of my vacation trouble shooting problems with the room change that would have been quickly addressed had I stayed in a traditional hotel.

I had a great stay at the Maxwell. Staff were friendly and very helpful. My room was always cleaned and always restocked. The only complaint would be beach access. It’s not as accessible as an oceanfront hotel should be. The concierge Alex was very helpful throughout my stay.