Dreams del Estrecho

Great location and helpful staff. The breakfast each morning was a good start to the day.

Visited the hotel prior to an Antarctic adventure. This is a large hotel with a ******. Our room was large and pleasant. Hotel is centrally located within easy walking to the town centre. Our meals were in the banquet hall with other passengers on the upcoming cruise. The food was average. Breakfast was served in a nice room and was much better than our "banquet" dinners.

This is one of the few large hotels in Punta Arenas, so caters to large cruise/tour groups. The rooms are spacious. The staff generally helpful. Unfortunately, the captive market means rather average facilities. The breakfast buffet is adequate, but quite modest for a large hotel. Meals for tour groups in the conference area were repetitive. There is no air conditioning, so rooms get very hot in the summer and one needs to open the window — the street below can be noisy. The shower floods the bathroom due to poor drainage. Spotty and slow Wi-Fi.

We stayed at the Dream Hotel in between our trip to Antarctica. It was a lovely hotel, with comfortable beds, a huge bathroom and an amazing view of the Straight of Magellan! The restaurant was wonderful with very large Portions and they had a fantastic coffee cafe in the lobby that we frequented twice a day.

Arrived after long trip in Antarctica. Put on the 10th floor and within 1/2 hour of checking in there was EXTREME noise from the 11th floor - construction! Thought the roof was going to fall in. Got management involved and was told the policy was 'no construction to take place when guests are occupying the 10th floor'!!!! Did this manager really say that to me as we stood on the 10th floor and could barely hear each speak?!?!?!!? He then told me he would tell the construction team to stop. They didn't as they started back up after about 20 minutes. He told me he told them to stop again....they didn't. I also told him my room water was warm at best, could not take a shower. He had maintenance look at it. He told me it would be fixed in an hour. I asked for another room given the water and the noise. We jointly evaluated the other room which was on floor 8. No noise which was positive. Water temperature was the same. He told me he would be ok taking a shower in that. I chose not to debate the acceptable water temperature with him as he obviously did not see me as the customer. No sense of customer service. Neither issue fixed. Noise continued - was then told the construction team would finish within the hour. I WOULD NOT RECOMMEND THIS HOTEL !!!!!!!!!!!!!