Guest User
June 26, 2024
If I could give this place 10 stars, I would. From the moment that we arrived, we received superb service. It started with our personal Butler, Tony Montana, who made sure that every moment spent at the resort was superior from beginning to end. My daughter planned this vacation as a mother-daughter Birthday trip for me and this resort delivered! The attention to detail was unbelievable and above and beyond anything I could have expected. From the birthday sign on my door at arrival, to the rose petals on the floor that led to my bed which spelled out a birthday message, to the personalized happy birthday cake, a bottle of wine and a full bar in the room, I was shook and in a good way! I travel often to various places and I’ve never received this type of service. By the way, the cake was delicious . The food at every restaurant on the resort was excellent and exceeded our expectations. The cleanliness of the property was perfect. The drinks and adult beverages were excellent. The shows and nightlife were excellent, interactive and fun!. The pool and beach were clean and well kept at all times. The resort is extremely safe and I never felt like I was in any danger, even when walking alone. We absolutely love J. Ventura, Rossy and Narciso at the pool. They created a special Signature Birthday Drink and named it after me. It was so delicious that everyone started ordering them. How cool is that? Then we have our twins, (not really twins- just pretty, fun and energetic), Francesca and Mariela work at the preferred lounge. They also exceeded expectations with drinks and top notch service! This property made it hard to leave BUT we’re already planning another trip back. It’ll take a lot to top this resort! Thank you to everyone for making our vacation the BEST ONE yet! Again, Tony Montana…My hat’s off to you. You’re the BEST!! Top Tier💯♥️