Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

As we were planning our honeymoon, we knew we were looking for several key features in a destination - tropical, adults-only, all-inclusive, and good food. When multiple internet searches and "best of" lists proved inconclusive, I asked a friend about Sanctuary Cap Cana, where he had stayed during his 2021 wedding. "That place...is special," he told me. I had no idea what that could really mean, but after five nights at the property, I know now what he meant. We were originally booked in the Castle in a Junior Oceanfront Suite, and absolutely LOVED the room and location. It was beautiful, and the view and ability to walk right out to the grass and be right by the ocean was among the most picturesque hotel rooms I've ever stayed in. The Castle Pool, noted at check-in, as "the quietest" on property, was my favorite pool on property. However, our stay in the castle was cut short due to a leak in the roof. The maintenance staff was prompt in coming into our room during our second evening to repair the leak, but unfortunately, the patch did not take, and there was a hole in our roof when we woke up on our third morning. Enter our butler, Angel - who, true to his name, was our guardian throughout our entire vacation. "You don't need to be in this room for one minute longer," he told us, after we sent him a picture. "Give me a few minutes." By the time we had gone to breakfast and headed to the main pool, Angel had messaged us with the opportunity to upgrade to a villa for the remainder of our stay. Not only was the room beautiful, Angel also handled moving our luggage between rooms so that we could enjoy our day at the pool. Honestly, it was an incredible gesture. At a all-inclusive previous resort where we had stayed in Mexico, the front desk made a mistake at check-in and gave us the wrong room, but their solution was expecting it to fix it ourselves rather than remedying their mistake. The fact that Angel took the initiative, not only to expedite maintenance, but to get our room switched when he deemed it wasn't satisfactory, says a lot about him and the team they have at Sanctuary Cap Cana. Despite having 10 other rooms' worth of guests during our stay, Angel was always available when we needed him - either with questions or for a quick golf cart ride - with a smile and positive attitude that felt genuine. He checked in on us often without being overbearing. He was truly wonderful, and it felt like we had a close friend moreso than a butler by the end of the week. As human beings, we all are allowed to have a bad day or an off moment, but at least when he was in front of guests, Angel was "on" at all times, and honestly, I just wanted to take a moment to celebrate his professionalism and passion for providing true hospitality to guests at Sanctuary Cap Cana. People like him are tough to find in the hospitality industry. But he wasn't the only employee at Sanctuary Cap Cana who went above and beyond to ensure our stay was wonderful. I want

My fiancé and I had a phenomenal stay. Staff is exceptional. Jose Confesor at the Asian restaurant was amazing. Willys at the seafood restaurant went above and beyond for us as we inquired about a food item. Marcos by the pool bar made the best drinks, along with Mikey - those two were exceptional. And if you visit the spa, make sure to ask for Dileisi ( she has angel hands ). Wish I could remember everyone’s name, but certainly a great experience and we look forward to returning.

Fantastic resort! Highly recommend!

I don't recommend it! There is a food poisoning issue, the food is not being handled properly. My husband and I got terribly sick we were in bed for half of our stay. We also met other people with the same issue. The staff did not help with our situation at all and were super rude to us. This hotel is a scam due to the high price with this low level of service. I don't understand how they call themselves a "sanctuary" because this was the worst vacation in my life. -The lack of care of the employees was extremely disappointing. - There was so much noise outside the rooms from the cleaners even late at night. - The juices are made from artificial flavor in an island rich in fruits. -They also have a ton of pools and none of them have some sort of shade. We went to Hyatt Zilara the previous year and I would recommend it over this place as the service was amazing and the food was fresh and did not get us sick.

Very pleasant experience, top-notch hospitality, very cozy feeling afterwards thank you Maximo ( Blue Marlin) . We had awesome massage with therapist Aldagzia!!!! All staff are friendly, food is good, many different options. Although it is rain season, but we had light rain for 20 mins max twice for the week.

Loved, loved, loved Sanctuary Cap Cana resort. Our butler Lugo could not have done enough for us making sure we had everything we needed and some things just to make it extra special. Every staff member from the front desk to the pool staff could not have done enough to make our stay anymore fabulous then it was.