Guest User
June 11, 2024
Don't let the aggregate of the reviews fool you. I'm a world traveler and this place is a 2.5/5.0 or c minus at best. I paid for preferrd and it was a scam. There is virtually no beach service people. There is not enough maps or signage to help you get around and the layout of the place is terrible, you can't easily get to places with long walks around things. There is never pool towels, no beach or pool bathrooms. Even though I wad preferred they never upgraded my mini bar, sent concierge, and always hassled us at restaurants even though we paid for the upgrades, I complained and nothing was done. The vip checkin is worse than the normal one, and almost nothing was explained at checkin about the resort or how to do things. They have very aggressive sales people at checkin also and tried to get way to much personal info and were rude but don't be fooled just walk away if they start talking about raffles stuff. They also let aggressive beach vendors bug you all day. Mini bar is not restocked daily and rooms only get half cleaned , trash was never removed. Beds are overly firm and uncomfortable. We tried all the restaurants and the food was mid at best and you wait a long time, like 15 minutes to get a coke even. Will never return or consider a Hyatt property again. Going to make the best of our last few days but don't fall for others reviews they don't travel enough to know good from bad.