Secrets Cap Cana Resort & Spa

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

This hotel is very high end resort. There was live music every day, a great variety of restaurants to choose from, very nice and clean gym with bottled water, and a coffee shop open 24 hours. All of the staff was super friendly and helpful. Great views everywhere and lots of great drinks. I recommend it to everyone that wants a place to have a quiet area and a little bit of live music at night. it was a perfect balance between the two for me. Everything was super clean and I got a great deal from Trip.com. I hope to go again.

First time at a Secrets property and very nice . Food was really good for being all inclusive , resort was very calm and very mature not much entertainment. Older resort style compared to Hyatt zilara which I also stayed at but I did like Secrets room better for my style but overall hotel property is older style but clean and beautiful. Secrets did have more staff compared to Zilara . I would give it another chance depending on price point.

This was my first Secrets stay, and I can assure you it will not be the last one! The staff was very friendly and accommodating, they made you feel as if you were their only resident. Carlos Barreto was hands down the best part of my vacation. He made me and everyone in our party feel extra special! I've stayed at many resorts and have never experienced the level of service and professionalism he provided. I'm looking forward to coming back to this location and will definitely make sure that he's my private concierge again. Carlos, I can't thank you enough for giving me the best experience EVER on my vacation.

My wife and I just recently went for our honeymoon in the preferred section. All of the restaurants had great food and service, while the pools/beach were well attended with staff for drinks. We had a good time all around and Joshua was a great butler!