Dreams Flora Resort & Spa

Really bad experience. This was not the standard of Dreams resorts. Our complaint with them is ongoing. I would book elsewhere!

Everything good

The options for dining were abundant and we found Portofinos, Seaside Grill, the buffet, and Teppanyaki to be the best options with delicious food. The beach is amazing and there is direct access from the resort for water activities like snorkeling, parasailing , etc. The wait staff is super attentive and our butler, Arjenis Nuesi, was amazing in meeting any needs we had. He even set up birthday celebration decorations and arrangements. We had a wonderful time and will definitely return. I highly recommend this resort.

This property was newly renovated and is being very well maintained. The staff was very attentive and our bulter, Arjenis, gave us exactly the right level of service. He was there when we needed anything taken care of. The buffet had great food and the Seaside Grill was our favorite restaurant.

Just got back from Punta Cana Dreams Flora, Dominican RepublicI..First the good. Our Butler Adolfo was amazing. He checked on our party of 10 a few times a day to see how things were going & if we needed anything. He was very polite, organized & did everything we asked of him & more..He make this trip special.If he ran the place it would be great. Loved the beach & it was cleaned daily from sea****. Pools great also..It was crowed during Spring break & a little difficult to find chairs for all of us. We were preferred guests.I feel the best restaurant was the Asian .Ate there 2 times & once was the cooking show. Did not eat at French. The buffet I did not care for but the family liked it for breakfast & lunch only. I would say acceptable AI food. The Italian was decent by service super slow.The drinks were amazing. at all the bars.Now the bad. We did not get the rooms we ordered . Vacation was booked 10 months ago for a family to 10 with 3 rooms. Paid a lot of money for trip as preferred guests..One room was as ordered because of a Special Needs child & that was good.. The other 2 rooms were not what was ordered & confirmed on our reservation thru travel agent. Both should have been 2 rooms with double queens close to each other. One was far away from the other & kids from the family were separated. One room was a king bed for 3 people.NOT WHAT WE BOOKED & PAID FOR.My son got move the next day to room next door but I had to sleep with 3 people in a bed. The pullout little love seat is unacceptable for a pullout bed. Mattress is like an inch thick & you can feel the metal bars when you laid on it. Also the beds are double size & not queens.The Preferred Club told me there were not other rooms with 2 beds & there was noting they could do for me..This was unacceptable because they should have held our rooms for us. We checked in later in evening & the rooms we were booked for were gone. They would not compensate us in anyway & they were arguing with me about & did not care.Housekeeping did not do a good job. They swept the floor once in 1 week because I asked & only mopped once & changed linens once because they were full of sand.. The only washcloths we got were 2 the 1st day & no more . Asked everyday & they said they don't have any. Dirty dishes left in room for 2 day..Would given them an 1 on a scale 1 to 5..Always had to call when we needed a towel.They only reason I gave it an average review was because of our Butler Adolfo. It was doing what he could to make our stay better. Took care of a lot of other issues. I will not go back to this resort.

The staff was so nice and helpful, clean property. On the small size for a resort but I liked that!

It’s a beautiful facility. Loved the open air lobby. The whole tropical set up is amazing. Staff is extremely friendly. Amazing food. The coffee shop was an absolute hit for all of us in the family. I would definitely go back again.

Great hotel for family trips, excellent staff

If you only want to read positives and don't like any negatives you might want to just move on. This review will not be for you. We stayed 9 days, in a Premium swim up room. The cost for 2 was close to $8000 Canadian however that also included flights as it was a package purchase. Upon arrival we were taken to the Premium lounge and introduced to our 'butler' who sat us down and asked questions of our needs. The only thing we asked for was to not have beer in our mini fridge and only stocked with coke light and water. Our son and D-I-L, along with their young son, also were part of our party. They needed to have it noted that the son has a serious peanut allergy. D-I-L had emailed the resort before our arrival to insure this was noted as well. The 'butler' printed out a letter and gave it to her to show at each of the restaurants. He then took us on a tour of the resort and left us at our rooms. That evening we went to the Italian restaurant for our dinner. When we arrived D-I-L presented the letter to the hostess who read it and looked confused. She then took it to someone we assumed was the head waiter and he read it and looked confused. Hostess came back and gave returned the letter to DIL bus still looked confused. DIL explained about the peanut allergy in case that would help explain. Hostess nodded and took us to a table. When the waiter came to take our order, DIL showed him the letter and once again explained. He nodded with a smile and left us with our menus. While we were looking over these menus a charcuterie board showed up and smack in the middle of it was a bowl of peanuts. A BOWL OF PEANUTS. I won't go into how the rest of the meal went, it was not good. We found the language barrier really showed and this was a continuous thing throughout our stay. We had arrived at the resort late due to our flight leaving late and it had been a very long day so we all retired early, about 9 PM. 9:35 there was a knock on the door, 'house keeping'. I answered the door and it turned out to be a turn down service. I told the person we did not need it and would not need it for our entire stay. She smiled and said 'turn down'. I repeated we did not need turn down and she smiled and said 'towels?'. No, please take us off your list for turndown. She shook her head yes and I closed the door. We had that knock for the next 6 nights with me requesting they not come, each and every time. There was no Do Not Disturb sign in the room and when I asked the turndown person for one she made a show of looking through the towels before shaking her head no. Again, English was very bad and we have little Spanish. Food was okay but it was hit and miss. I ordered a noodle dish from Seaside grill one lunch and it was amazing. We went back a few days later and I reordered it with a bowl of corn cream. They brought me a salad instead of the soup, which I politely declined. I decided that the noodle bowl would be enough and no