Renaissance Paris la Defense Hotel

The location is very good, I will stay there next time

It's okay, relatively simple and concise style, the location is okay, there is a large shopping mall next to it, overall I'm quite satisfied.

First time in the middle of Paris I needed a room close to the Defense Arena. I'm not disappointed in just 5 minutes we're there. The shopping center a few minutes' walk away also provides a real plus Not to mention the hotel, very beautiful, classy, ​​the staff are adorable. They answered all my questions and concerns. I also appreciated the refreshments available. And the photobooth is really great for a souvenir. The rooms are superb and very clean I left a note for the maids to thank them. Given my great experience, I will come back without hesitation. Arriving from Montparnasse there is 30 minutes by metro 2 changes and we are there. Really easy I am more than satisfied 🎉

The hygienic environment is clean, tidy and comfortable, the service attitude is very good👍The facilities are complete, and the surrounding environment is good👍

The front desk is arrogant, and the management is chaotic and has no sense of responsibility. After staying for three days, I forgot to clean the room on the first day. After returning to the hotel in the evening, I found it and negotiated, but I didn't come. In the end, I just sent a bath towel in exchange. The next day, I reminded them to clean up. After I agreed on the time, I went back to the hotel and found that they had not cleaned up yet. After another negotiation, the front desk actually asked them to sit in the lobby and wait for them to clean. I asked if there was another place to sit, and answered that the lounge is for platinum or above members. . I used the laundry service and said that the laundry will be delivered before 9 am on Saturday morning, and it will be delivered the same evening, and I will wait and wait for it to be delivered. Negotiated again early on Sunday morning, saying that weekends would be delivered on Monday. Go to the front desk to explain the search directly, saying that the clothes are found, and they will be delivered in a while. As a result, it was still not delivered on Sunday night, and finally I went to the front desk by myself to carry the clothes back to the room. The key front desk felt that these were not problems, which was very understatement. They all informed other departments, and other departments did not do a good job. The management level is speechless. I want to apply for an extension of check-out until 130. The front desk once said that this is a platinum card to enjoy, or you need to add money... The fruit for breakfast is not fresh. Although the room was a little broken when I checked in a few years ago, the service was still up to basic standards. Completely speechless this time, block it, and will not live again.

That's it, the facilities are okay, the service is the level of a fast hotel, the French are very cold

Houda à la réception a été fantastique. Elle m'a aidé à porter mes affaires malgré le poids et sous la pluie avec l'assistance de son collègue Niroshan. L'hôtel est agréable comme d'habitude. Tout est bien fait, la chambre et le lit aux standards de Marriott.